As many have pointed out, there are six windowless rooms. The ones with windows, however, are quite fantastic. However, there's no way you will be guaranteed such a room if you MADE A RESERVATION, because the hotel people know you can't change hotels at that point. So what to do? Don't make a reservation if you can, and try to... more

We spent four nights in the fabulous Hotel Raquel in old Havana and it turned out to be an inspired choice. The hotel is ideally placed in the heart of Habana Vieja, has been renovated to a very high standard and is beautifully decorated with local art and marble sculptures. There are marble floors, an old cage style lift and... more

Hotel raquel is in a great location for exploring Habana Vieja. It is situated on San Ignacio, near to the Plaza Vieja. The Lobby is beautiful with a stained glass roof, and Colniel style pillars, with a cage style lift. Niceley laid out and airy - well maintained, and the security staff and reception are helpful and friendly. We stayed... more

From what I understand Cuban hotels are significantly below par when compared to Hotels in the western world. I can say that the hotel wasnt the greatest, the beds werent the most comfortable and the good wasnt gormet. However the Staff were excellent and really friendly. They were always available when you needed them and more than willing to give... more

Be warned there are six rooms in Raquel Hotel in Havana which DO NOT HAVE WINDOWS!!! A receptionist in Raquel Hotel insisted on placing my husband and me in one of these horrible gloomy rooms just less than two weeks ago. Of course the fact that there are six rooms without windows is not advertised anywhere! On top of this... more

Lovely lobby: peole even comes in to take pictures of the lobby ! Really lovely rooms, not new of course, but antique and very very well kept or restored. Very clean and good room service. Food average but considered it is Cuba with its problems one can be satisfied. more

We stayed at the Raquel for a week at the start of a 21-day trip through Cuba, and were perfectly happy with our stay there. The staff are friendly and helpful (and not necessarily in the hope of a tip) and the room we booked through the highly recommended Habaguanex site was superb. Huge, airy and a great place to... more

I usually stay in Boutique hotels when I travel abroad and generally receive above average standards of service. But this is Cuba. Leave you known standards and expectations behind and open up your heart to everything that Cuba has to offer. What an amazing Country. Immediately upon arrival you will realise that Cuba and Cubans have a unique rhythm and... more

Terrible service seems to be a norm in Cuba, so once you have gotten over the initial shock of waiters throwing tantrums because they have to work, then you can start enjoying yourself. This hotel looks absolutely stunning in the reception area, with beautiful ceilings, pictures, and old cage lift and furniture. The rooms look just as beautiful inside, however... more