The Saratoga is a 5 star hotel in central Havana. Whilst it is the best hotel we stayed in whilst in Cuba, we were a little upset with the service we recieved. The hotel is not cheap, and is more expensive than some 'better' 5 star hotels in Europe. The room was clean and modern, but was not finished to... more

Saratoga Hotel has been touted as been the "best" in Havana but you will have serious doubts about that claim once you stay at this property. We paid full price for the rooms with the hotel refusing to budge on its rate.Expecting something wow, it was disappointingly small and insipid. The housekeeping only made the bed and dried the bathrooms... more

We chose this hotel and had read the reviews and it didn't let us down. Amazing building to look at when you arrive at the building and in fantastic location. Our room was lovely and as we were on honeymoon we had special bottle of champagne and food provided which was nice. The top floor with the pool was spot... more

The hotel is a nice building, well restored. Room was comfortable and well furnished although the toilet in our room never worked properly the whole four days we were there despite constant complaints to reception. The roof top pool was out of order for maintenance throughout our stay, which was a shame as it was one of the reasons for... more

The rooms are nice, great view from ours, hot water hit and miss but in summer temps a cold shower can be quite nice. The breakfast is ok, the restaurant the same. The pool is spot on and the food there again ok although we had a burger which was "rare" to the point of jumping off the plate. Some... more

Stayed for weekend in a jr suite on 7th floor overlooking Capitolio. Seemed to be one/the best hotels in Havana. Liked - Rooftop pool area - great to sip drinks by the bar in the evening and look out over the dustbin that both Old and new Havana have become - Location - great for access to Old Havana -... more

It's in a good part of town in a well modernised building. Best feature is the roof top with swimming pool, and where you can eat. Room was ok, but very noisy. My wife did not mind this at all, waking up to the cacophany that is Havana in the morning. Biggest gripe was that the shower did not work,... more

We booked this hotel through Virgin Holidays as part of a 10-day visit to Cuba. We were the first drop-off on the bus from the airport and as this was our first visit to Cuba, you could see the poverty and we wondered if the hotel was in a slightly dodgy location. However, while not being right in the heart... more

We have just returned from a week's stay at the Saratoga and were pleased that we chose this hotel. Check in was fine - we were third in a short queue and the doormen showed us to a seat and took our bags until we were checked in. As we were seated at the check in desk, a waiter brought... more