We stayed at this hotel in 2005 and thought that we would go back again as we had had a brilliant holiday. Sadly, things have changed. When we got there, we found that the complex was only 30% occupied so there were not many people around which meant no queing for drinks, food and no "reserved" sunbeds which was ok.... more

We arrived in Varadero for our honeymoon and was totally spell bound by the views heading towards the hotel. unfortunatley the hotel reception didn't live up to expectations of the brochure nor did the rooms once we were allocated to them. I informed the reception staff that we were on honeymoon and asked for a room upgrade but we were... more

When we booked this holiday we went with Riu because of their high standards, however when the tickets arrived we were informed that Riu had sold the hotel but that facilities would be the same. Room was clean but we did have a problem with bugs. The shower took about 10 mins to heat up and we only had tiny... more

Justin, Susan & Kids (age 10 & 6) Burnley, Lancashire Just got back from a wonderful 2 week stay at the Hotel Turquesa. As previously noted by other reviewers of this hotel the food, towels, hygiene and entertainment is NOT of a high standard when compared to other countries. However you are in Cuba and the Cuban staff do do... more

below is a copy of my letter to Thomas cook whom we booked through , in a nut shell the food is very basic, the staff respond to bribes sorry tips which become endless and expected , the bar run out of drinks unless larger and powerded 'lemon' is your thing ,, ok for a family, big pool and clean... more

This was my first vacation outside of Canada or the US so please keep in mind I don't have much to compare it to. However, I work in the hotel industry so I know a thing or two about the hospitality industry. First of all Riu Turquesa was a beautiful resort! My jaw literally dropped when we arrived to the... more

We stayed at the Turquesa from the 25/7 to the 9/8 Well what can we say, we had a fantastic time, everything was wonderfu. The staff were fantastic, Lazaro was a star, the bar staff the restaurant staff, the cleaners, they were all wonderful. We were treated like VIPS the whole time we were there, nothing was too much trouble.... more

I went with my girlfriend for a week at the Turquesa at the end of June 08. We managed to get a decent last minute deal with Thomas Cook the week before we went and are glad we chose this hotel. I think it was around £600 for flights and all inclusive accommodation which is less that we thought it... more

We have just returned from a 2 week stay at the Turquesa. Just to clear up a query, the hotel's management has changed within the last 2 months from the Riu to Gran Caribe. Naturally, there have been some changes and improvements already and this is clearly ongoing. The rooms are spotless and many look as though they have been... more