We booked this resort June 18-24th and did not have any of the problems that others reported with staff, rooms, or food. Not to mention we had our wedding at the resort. The staff is helpful and willing to work with you on anything - open minds are a requirement when traveling to other countries. Cheers to Santiago at the... more

The facilities are not bad. The service is terrible specially for those paying with US dollars. Europeans have a different treatment. The food is horrible and boring. They repeat the same menu day after day. If what you have in mind is to have a taste of Dominican food you may forget it. Turkey and mashed potatoes with some mediocre... more

Me and my boyfriend were here from late June to early July and both enjoyed our stay. We had both read most of the reviews prior to our vacation, and were shocked once we arrived; we didn't understand why there were so many poor reviews. The only complaint are the few whiny guests staying here. We had booked our vacation... more

This was our first experience going to Punta Cana after going 5 years in a row to Cuba. Each country has its own characteristics and we enjoyed both. The Occidental Grand where we stayed was amazing. The overall resort was really something to be seen. Although we had read a number of negative reviews about this resort, we thought that... more

We stayed at this resort from July 4th to July 11, 2008. Overall we had an excellent vacation with a few shocking issues and barely tolerable annoyances. This was our honest experience and observations in a pros and cons list. Pros... - beach is amazing. soft sand, no rocks or seaweed and water was aqua clear. we woke up each... more

Arrival/Rooms My husband and two children ( 9 and 10) stayed at the Occidental for 7 days towards the end of June. We arrived at the hotel and were checked in and in our room within 30 minutes. The hotel grounds are huge and we were given escort to our room by hotel staff in a golf cart, luggage and... more

This is resort is huge and because of its size it has its limitations. The rooms are nice, but tropical damp. Our A/C was very effect and because of the drastic temperature change condensation can be a problem on the floor. We had a problem with our room lacking a bed and although 2 phone calls said it was going... more

First the good things, Security all over the place, no bugs, great beach. Now the Bad. Salesmen everywhere, your are hounded. Nothing is cheap to do here, the cheapest round of golf is close to two bills. The food was not very good at all, the speacuality resturants were a joke. Your a VIP along with the other 1500 guests.... more

First let me start by saying I did a month of reading reviews, and they had me scared to death . But I had already booked. My flight was good check in was good. Of course being polite and a good tip will get you excellent service. Please keep in mind people that this is a 3rd world country, the... more