I stayed at this hotel for our wedding night. They upgraded us to a room in front of the pool when they saw me all dressed up as a bride. The rooms are recently remodeled, clean and modern, with flat screen TV. There are a lot of great restaurants around, so I wouldn't recommend eating at the hotel. The front... more

I travel to San Juan often and stayed at most of the hotels in the area. The BW was by far the cleanest and best decorated. The staff was beyond outgoing. I am looking for my next excuse to return. more

We had a great stay on March 29th and again on April 6th as a pre and post cruise layover. We were treated warmly and every effort was made to make our stay as pleasant as possible. We were in the new rooms just off the terrace, pool and hot tub. As mentioned it is just about a 4 block... more

My boyfriend and I stayed at this hotel for a few days -- we both thought is was pretty decent. The room was clean, the staff was polite, and we were not worried about getting robbed once we left for the day. The only problem was the water pressure (or lack of water pressure) -- let's just say that the... more

We stayed at this hotel for one night prior to our cruise. Our room in the garden wing was lovely and ultra-modern. The Staff could not have been nicer, and they accommodated our request for a late check-out. This allowed us to tour Old San Juan in the morning and check in to our ship after the noon rush.. The... more

We spent 2 days at the hotel prior to a cruise. Common areas were above average. Excellent work out room. Loved spending quiet time on the terraced sundeck by the pool. Room was in need of attention: toilet wasn't working properly, room smelled moldy, large window with an excellent view but in desperate need of a good cleaning, carpets were... more

We arrived late in San Juan and would be leaving early the next day. We have had good luck with BW in other places, but this was not the best experience. The lobby is beautiful, but the room was dank, smelly and incredibly in need of a thorough cleaning and refurbishing. I refused to go bare foot. The smell from... more

I was pleasantly surprised by the accomodations at the BW Pierre. From reading the reviews, it sounded like the rooms would be shabby. However, our room looked like it had just been renovated. The furnishings were quite nice. It is in a good location - a short walk to Condado & the ocean. The staff was excellent. They suggested we... more

Very nice people. Nice hotel and accomdations. Great small pool area. Small gym needs new equipment. Wonderful location. Close to beach and shopping. more