2 adults and 2 kids (6 and 10). we were planning to let the kids to the "kids club" but this is suitable for childs up to 5. all club activities are inside, nothing into the the swiming pool or on the beach. the hotel is on Condesa beach which is not suitable for kids due to the waves quiet... more

We stayed at the horrible Copacabana Hotel for the first 2 nights and couldn't get out of there fast enough. The Emporio is located at the centre of tourist area in Acapulco with the Diana Shopping Centre across the street. The hotel was clean and modern, white marble tailed lobby and 3 great pools (2 for adults and one with... more

Traveled with family to Acapulco and stayed at the Emporio. The hotel is about a 20 minute drive from the airport and I would recommend setting up some type of driving service in advance. The airport seemed very willing to help you get a cab but there were a lot of people competing for them. I don't know about you... more

Amazing scenic drive fom Mexico city took us to the Emporio in Acapulco. Arriving in the evening, the strip on which the hotel is located is your usual mayhem, but once inside that seems far away. We did not do all-inclusive but found the a la carte very reasonably priced and quite acceptable: they obviously try and generally succeed. Shame... more

We just returned a couple of days ago from 3 nights at the Emporio Acapulco. First thing, when arriving at Acapulco airport, don't sucker for the cab / return cab / entertainment / breakfast what-not that is offered by people there at the airport. It is a time-share ploy by the Mayan Plaza something or other, and they want to... more

I visited the Emporio last spring with a group of my friends. I would have to say the service was the best that I have every seen, because the waiter “David” making sure that we had everything that we could possibly need. All inclusive was great too. We never left our beach hut all week because the food/drinks were awesome.... more

I checked into the Hotel Emporio on very early in the morning on Wednesday, June 13th and checked out after 20 minutes. We were given a room on the 4th floor, which upon entering the room looked great, but which had a nasty musty smell. I was willing to wait it out and see if turning the A/C on eliminated... more

I stayed at this hotel while attending a conference in Acapulco for my work. Several of us booked Friday and Saturday nights following the conference for a small vacation before heading home. The hotel did not honor these reservations despite the fact that they were made 4 months ahead of time. Instead they kicked all of us out on Friday.... more

A recent conference brought us to this hotel. Well in advance rooms were reserved through a conference travel agent with confirmation. The reservations were for one week. For some attendees, the room reservations were not honored. Either the guest was notified upon arrival that they could only stay for 3 days, or for others, on the third night of their... more