My wife and I just came back from a 5 day trip to the Moon Palace resort. The staff was very cordial, the rooms were nice, and the pool and beach were beautiful. However, the food has very serious cause for concern. We had a direct flight into Cancun, drove straight to the resort and stayed there the entire time... more

We stayed here for 3 nights to attend a friend's wedding at the resort. My husband and I arrived and was greeted with 2 glasses of champagne. I even got a rose! Check-in took a while but the free cookies and champagne helped. Our room is on the Nizuc side. We were upgraded to a partial ocean view room on... more

Have just returned from the Moon Palace and all I can say is we had an absolutely wonderful two weeks. I was quite nervous after reading some of the reviews. We have travelled to Mexico five times now I think and this has been the nicest hotel to date. We arrived after a long flight from the uk and on... more

We traveled to the Moon Palace with my husband's business as a reward travel and loved it. I don't care for the town of Cancun much, and this place is a bit south of town and in its own world. we loved it. this is the first time i have done all inclusive and it was so nice not to... more

Our family recently stayed at this all-inclusive resort and had a wonderful time. The room was clean and spacious and although the balcony was small, we enjoyed the hammock for lounging. One drawback to the room was the giant jacuzzi tub located in the main area of the room. Its awkward placement (right in front of the sliding patio door)... more

We only stayed 3 nights and that was good enough for me. Check in was alittle slow, but not terrible. Rooms nice (view of putt putt), food very good, nice pool (no problem with getting loungers), Michael Jackson show was excellent! But the place is just 2 big and I felt something was lacking. We had about 5 families and... more

we recently got married at the moon palace and had an amazing experience. I personally thought that the food was amazing and had no complaints about any of the restaurants. The food is definitely different and like another reviewer said, if you expect to eat the same way you eat at home you're not taking in the whole experience. The... more

The hotel shows many signs of wear and tear with terrible covering up of grout, etc. When we checked in we were given 2 double beds despite my request for a King bed 6 months in advance. It was our anniversary - who wants two double beds? After much time arguing with the front desk, they miraculously found a room... more

I read all the reviews on the Moon Palace before our trip in early April and was really worried this was going to be a disappointing vacation. Not so, the Moon Palace is exactly whay you would expect from an All-Inclusive resort in Cancun. Check-in and finding our room was not a problem. It is a big place and we... more