I presented my reservation, they went to see that my room was ready.The man said your room is ready.I was taken up to the room, and instantly I knew why those agents had me pay in full in advance.I would have asked for my deposit back.There was no TV and no running water.I went to the desk and asked, they... more

negatives: the first night, we found that our room was infected with thousands of these tiny little bugs. We also found pubic hair and more different kinds of bugs dead in the bed sheets. our room also had no hot water. We did not feel safe there at night due to poor lighting. The AC was broken. There is also... more

This place was, without overstating, a disgrace to Cancun. It should be shut down and sued. We arrived there, having booked to stay there for a week, to be told by the man at reception that they had no reservation for us, despite me showing him the receipt.I had to wait an hour before the manager decided to show up,... more

Awful service!!! never had clean sheets put on our bed during the whole week, they stole our ENTIRE groups deposit and said "they couldnt find it"... over 2,000$... rooms were infested with insects, no drinks inside the compound policy, lunch was about 6$ a plate for the worst food you've ever had and the beds were about as soft as... more

We ended up at the Acquasol not by choice, but sent there by International Vacations out of the states, after our original reservation was not honored. To begin with this wholesaler overcharged us by 40% for a 1 or maybe 1.5 star hotel. Location: The hotel itself is nicely situated on the lagoon side of the hotel strip and is... more