I chose to stay at this hotel for my wedding anniversay and my husband's birthday. We both liked the architecture of the hotel. The lobby was very nice. We had been upgraded to a junior suite due to our celebrations. Room was very spacious. Bathroom came with double sink. We had a jacuzzi tub in the balcony but it took... more

Let's start by saying this. The bad reviews of this hotel must be coming from people who would not be satisfied regardless of the conditions and treatment. I was confused about several of the Gran Melia bad reviews, but booked anyway when an RCI rep talked me into changing my vacation dates and trying this resort. She said she stayed... more

Recently stayed at the South Seas for 3 nights with our 3 children, ages 4, 7 and 8. We were looking for some days of swimming and relaxtion. The Area. Cancun is extremely built up. There are miles and miles of high-rise hotels along the stunningly lovely beach. This is NOT the spot for a low-key holiday. You can eat,... more

IF YOU READ BAD REVIEWS - SOMEBODY IS CRAZY! I own 3 timeshares in varous locations and traded within to try out the Gran Melia in Cancun with mixed feelings at first, reading a toss up of good and bad reviews on this location. So, I went expecting the unexpected. The old saying you can't please everyone still runs rampid... more

The hotel was great. Clean ,friendly, courteous, helpful service. Didn't have a bad meal at any of the restaurants in the hotel. We had all inclusive but still tipped. The service was excellent. The room, standard double beds, ocean view with balcony, toilet d trip pp and 15 mins to cross to the island. Explore and read up separate from... more

My wife and I stayed at the Gran Melia from April 18-23. We've visited Cancun three times, and our experience was average overall. We were initially very impressed with the lobby. The lobby area is very cool with all the plants and seating/lounging in the center...a really neat atmosphere that reflects a Mayan heritage. The pool area is very nice,... more

Only stayed one night but an excellent experience. Great room and balcony facing the lagoon. Enjoyed the design of the hotel and grounds.. Great location on the beach and easy access to cheap public transportation. Check in/out service was tops. Service attitude was excellent. The hotel is HUGE. We had only one meal, lunch buffet. A disappointment compared to other... more

We stayed at the Gran Melia for 7 days April 12-19 and it was our 4th stay at this hotel over the past 13 years. We keep coming back and the Melia Cancun just keeps getting better every time we come back. We have stayed at other hotels in Cancun and Cozumel and always return to the Melia because of... more

My husband and I stayed at the Gran Melia in Feb 2007, but I was just leaving my review for this year’s vacation and realized I never submitted a review for this trip. We had a wonderful time! ROYAL SERVICE - We stayed in the Royal Service pyramid and thought it was definitely worth the additional cost. RS includes a... more