We just finished a very enjoyable week at Club Regina Cancun. For the sake of full disclosure we are Raintree Vacation Owners and have been traveling to this place since 1995. As I often do before traveling, I spent some time looking at tripadvisor.com and was surprised to see some of the negative comments. However, we had not traveled to... more

The entrance of the hotel and Club lobby looked very nice and modern. I had read bad reviews on trip advisor so was pleasantly surprised. When we walked in our room, we were not so pleased. The room was for 4 adults. There was 1 king size bed in the bedroom. The second bed was a double bed on the... more

Purchased a timeshare on E-Bay. First visit to the club. Check in time is 4pm and they hold to that. Staff very friendly and always busy cleaning and working. Members may use facilities at the Westin which is attached to the property. Rooms are pleasent and spacious. Kitchen appliances could use a upgrade but we didn't go on vacation to... more

We stayed at the Club Regina for our honeymoon because our sister in law owns a share and she gave it to us. When we got there the service was awful!! we waited 3 hrs to get a room. When we got a room, we were hungry and went to the restaurant where we were ignored! so we got up... more

We had a terrible experience here...the rooms are very old/moldy. The beds are uncomfortable. The hotel staff is less than helpful. They are also criminals. We were accused of stealing the remote controls for the televisions...and were assessed a fee that they charged to our credit card...they threatened to withhold our luggage if we would not pay it...we even let... more

We loved the resort. It was a great time. Service was wonderful. I love the location. The only complaints were the sliding doors leaked undernieth when it rained and the floors were very slick when wet. They need seal on the doors. Also we had a wonderful ocean front room, the only problem was a roof directly below which was... more

Just returned from a week stay at the Club Regina and have to say we are very happy to have bought into the program. We used Entertainment-plus for the transfer and they were great. Continental Airlines (Never use again) caused us to miss our connecting flight and E+ made adjustments to pick us up. The resort is the first one... more

After having read some not so great reviews, we were a little nervous about Club Regina. I don't know where the other people were staying but we had a wonderful 2 bedroom suite, clean, up to date and serviced every day. (granted, a relative is a member of the vacation club) The pool area was super with towels at the... more

We were participating in Club Regina's one week "exit program" in order try out the facility and club options. We chose this hotel based on a visit to the club in Puerto Vallarta. The Cancun club and hotel are dated and certainly look better in hotel photos. Pleasant enough hotel staff with clean rooms although rather sparse; all amenities have... more