We just returned and we can't wait to go again. This was a wonderful place to stay. A few tips: The food was okay. Lots of buffets and you have to take into consideration that they are feeding lots of folks, so they do well for what they are doing. Make your reservations for the restaurants when you arrive. They... more

I was a little concerned prior to our trip due to some of the scathing reviews of the Occidental on this site. I am happy to say that I agree with none of them. The place itself was beautiful. The grounds were well-kept and the layout of the resort was really nice. Every walk was an adventure as we ran... more

Not one person we met while our family of 6 (ages 44,39,23,18,17,17) would we not invite into our own home as they made us feel so welcome in theirs. I have been many places and seen many things and would rate this trip at the top of the list. By far the best time for the $ that our family... more

We had a good experience at Grand occidental XCaret. Like on any vacation, you need to enjoy the wonderful parts of your stay instead of complaining when things do quite go as planned. Though the Grand Occidental may not quite be a 4.5 star like it claims, it still makes for a very nice vacation! Relax. Enjoy! Front-desk: They were... more

After reading several negative reviews about this hotel, I had my doubts as to what to expect....there was absolutely no need to worry....so I thought I would share my wonderful experience. For ease of reading I will split review into categories. Journey - Travelled with Thomas Cook, flight great with no delays and journey was 1hr 10mins less on way... more

We are a family of four consisting of two adults and 16 year old twins. We arrived on Tuesday July 29th and checked out on Tuesday August 5th. Like the other reviewers, I spent a great deal of time reviewing what others had to say about the hotel. After spending a week at the hotel, the positive reviews were in... more

Well first off we booked a Junior suite and when we got there we were given a standard room and told that the hotel was fully booked and we could not get our room we paid for. We met a woman the next day who booked the royal club and she had 2 kids in tow. They put her in... more

We just returned, and we have stayed at other all inclusives,but I have to say I was disappointed with OGX. The service and attitudes of (most) of the staff was the biggest problem. Every day we had to ask for towels and toilet paper to be restocked, sometimes had to ask 2 or 3 times. I hear they changed management... more

hi we stayed here in last week in july and first week in august and we had absolutely brilliant time. i cant really understand to those bad reviews, please dont mind them. i think they are not accurate. we loved this resort especially the grounds and jungle with all the animals around. buildings and whole resort were expectionally clean and... more