Arrived at the hotel 2.30pm, to be told rooms were not ready, they were just being finished off and could we come back later. We parked the car, and went off for a while. Returned to the hotel at 7pm, rooms were ready but no tvs, kids were not too happy. The rooms were on the top floor, they were... more
Management response from
SuncliffBournemouth, Manager
Thank you for your recent comments. It appears that your stay with us was in fact the first night of the additional 13 new bedrooms. As I am sure you can appreciate, we inevitably experienced some teething problems with this introduction. We offer a la carte hot breakfast despite being over a hundred-bedroom Hotel, however, this does not excuse the...