Recently stayed for one night with family of 3. Upon arrival, the room was very hot (over 85F) due to top floor west facing location and the fact that the AC had been off and the blinds left open. After giving the anemic AC (typical in Europe) 2 hours to cool the room, we requested and were cheerfully given another... more

The Mercure, as with other hotels in this group does not disappoint. It is situated in the centre of Freiburg which is a great place to visit. Our rooms were of a good standard with everything you would expect, TV, hairdryer, on-suite, but no trouser press if you are on business. Staff at reception were friendly and prices were in... more

We have just returned from a week stay at this Hotel after reading the reviews on this site and were not disappointed. I booked through Accorhotels.com they give some excellent deals if you are prepared to book with no cancellation refund. Staff were all friendly and gave good service. Room was clean and tidy. Mini bar was handy for the... more

We wanted to go to Freiburg for a few days and after a lot of searching on the internet we went for the Mercure am Munster hotel. The hotel is located just off the main shopping street so it's perfect for exploring the city. There's a car park under the hotel (quite expensive - 16 euros per day) and the... more

We have just returned from 4 days in the beautiful city of Freiburg and the location of this hotel was fantastic so near everything. The rooms were very clean and the staff were helpful . We didnt avail of the breakfast as there were lots of places on the main street (1 minute walk). The Munster cathedral and square are... more

Stayed one night in a family room. Even with 2 teenagers, there was plenty of room. All beds were comfortable, room and bathroom were very clean, and staff were most helpful. Lovely view from our room (on the 5th floor) overlooking the surrounding hills. Great location - within 5 minutes walk of the delightful old town and spectacular cathedral. Car... more

Hotel pretty standard 3 *. Great location on the edge of town centre, only 5 minute walk to Munster. Check in staff very friendly. Think parking was 14 euros for 24 hours so not cheap, and if you arrive on a Saturday (as we did) actually difficult to get into the car park as all the local shoppers use it... more

Nice hotel. Very good location. Beds are low but comfortable. An issue for me was the internet. You can use the lobby computer but if you need to work from the room with a laptop, internet is only available from 18:00-09:00 and costs 13EU. Beware of phone charges as they are also very high. more

The Mercure Hotel was very good value and in a good location for exploring Freiburg. Our room was very clean, well appointed and well laid out so even though it was small, there was plenty of storage space. The bathroom was sparkling. The hotel has at least 3 non-smoking floors so as avid non-smokers, we enjoyed clean air in the... more