We stayed for 5 nights and I have never experienced customer service as awful as at this hotel. I dont think i saw one person smile the whole time we were there and god forbid you ever asked them a question!! My mum's handbag went 'missing' one morning in the dining area and not one of the staff were willign... more

I had booked this hotel as a surprise for my wife, based on facilities and cost. A week or so before we left, my wife read the reviews on TripAdvisor and was put off, so much so, I tried to change the hotel, but was too late. We neednt have bothered trying. The hotel is situated in a quiet area... more

We could actually hear quite clearly our neighbours and I was woken up by the snoring of the guy next door, so much so that we'd to change room at 1.30 am! Everything was old, old and worn out...bathroom was rusty, shower curtain was stained, torn bedsheets, minimal breakfast.....The location is bad - 1 hour drive to the city with... more

No w/c service. No shuttle service downtown and the buses that run by the hotel run about every 40 minutes or later. For three adults they put us in a small room with the refrigerator blocked by one bed. The toilet tank leaked for three days. The TV did not work for 4 nights and five days. I was bitten... more

The hotel is tired, the staff are unfriendly, the breakfast was terrible - barely heated scrambled egg and tinned fruit that fizzed. The coffee comes from a press button machine (but was actually ok). The water in the shower was lukewarm (complaints didn't change the situation) and a hot bath was only a dream (although there was a bathtub). After... more

Stopped At Aris Garden 19-04-200 to 22-04-2007 We arrived at the Hotel at a cost of 45€ from Da Vinci Airport . Quite a good location. No information in the Hotel, you me need to join a secret society to get information from the staff. Lovely Outdoor Pool , but please dont dive in as theres no water in it,... more

We arrived early Sunday evening to find no chef on duty but an offer of a set meal (20 Euros) was made. Having travelled for many hours our party gratefully accepted this offer, not the best decision we have ever made. The following evening several of our party gave the restaurant another go as we were assured there was a... more

Hotel is adequate itself -- room was a fine size (outdated decor for sure) and the pool was nice in July. Hotel staff was on the friendly side and there is a good restaurant literally around the corner and as you are nowhere near a tourist area you get to eat with the local Romans. The down side, if you're... more

We found this hotel to be excellent. The location was ideal to venture into rome without city centre prices. The hotel offered a pool, gym, and all services you would expect for a european hotel of its calabre. The surrounding area offered good shoping and an excellent pizzeria called Mirkos. Which included an english menu (for those who's italian was... more