We stayed 3 nights here prior to boarding our cruise. We were able to book and pre-pay our stay at a very good price of $71.00 euro per night, for all four of us. Our room was very average, but comfortable and clean. We had no issues with the front desk, but didn't ask for anything. We enjoyed the breakfast... more

Novatel Genova has not yet implemented service management! From the positive side the rooms are modern and according to description. Location is terrible, but this is however reflected in the price, which is considered fair. However, spending 16 days in Italy staying at 6 different hotels, I have a splendid reference to evaluate the service level, which is close to... more

My complaint to the company: Don't stay here and def don't pay in advance!! Unfortunately, I have a complaint to make about one of your hotels. I was really surprised about this as I am normally very happy with Novotel hotels. We arrived to the hotel to find some incredibly rude staff rushing people into their rooms. We booked our... more

We booked this hotel needing something for just one night, arrived by train late afternoon and were flying out very early the next morning. Having read the reviews I was expecting a rather poorly maintained hotel, but it was all we could find that had availability and was close to both the train station and the airport. To my surprise... more

Took a last minute offer and paid 98 Euros to stay here. normally for a hotel in the Novotel chain you expect that to be good value but there are some issues The garage is added at 14.5Euro to the price (and you need it if you have a car) The breakfast is 15 Euro - for a buffet style... more

It is a good hotel at a reasonable price. The room was clean and large, the staff helpful, and the breakfast buffet had a decent variety of food. Perfect location if you are driving as the hotel is just at the Genova Ovest exit of the highway. Overall, we found it a good value for our money more

Me my husband and two kids spent one night at this hotel as a stop over before catching our ferry back home. It is set on a main road midway up a hill that leads to the port. The facade belies the state of the hotel inside. The room we stayed in gave us the impression that it had not... more

Orginally we were looking for hotel somewhere from italian riviera and picked up this hotel baseed on travel agent's recommendation. We were quite amazed about the true nature of this hotel. Having spent lot of time at different 4-star hotels around the planet this is definitely the worst 4-star hotel were I've ever been. Hotel was simply not of very... more

This is a nice, clean, quiet hotel. The costs are pretty reasonable and the breakfast buffet is a nice plus. Our room had a bouble bed, a twin bed, and a large bathroom with bidet, blow dryer, and a deep tub! Definitely a good value for my money! It is a little difficult to find if you're not used to... more