We have traveling extensively and this is definitely the most luxurious, beautiful hotel we have ever stayed in! From the moment we arrived, we were treated like royalty, which was a pleasant surprise as we were traveling as a family with teenagers and a grandfather. The staff was completely courteous and very knowledgeable. The hotel was elegance beyond belief. The... more

My husband and I celebrated our 5th wedding anniversary with a trip to Venice and Florence. We used "cash & points" to stay at the Westin's fabulous Europa & Regina in Venice, and the even more fabulous "Excelsior" in Florence. The hotel was stunning, and the staff was more than accomodating. Our first night, we were in a room just... more

I stayed at this property several years back. My memories are that the location is good, the property was clean, but the service was snooty and mediocre at best. I did have an amazing terrace suite on the top floor of the hotel facing away from the river. If it is available get it. The terrace is huge. Two of... more

We arrived at the Westin after our long international flight and were greeted very warmly by the staff...and were upgraded to a lovely junior suite overlooking the Arno! I can't think of a bad thing to say about this hotel. Everything was lovely. We walked everywhere, including a (thankfully) brief walk to the train station with our bags. I highly... more

We arrived in middle of night having driven down from Venice but desk clerk talked us thru streets of city by phone to the location (we bought gps service for Europe next morning). They had upgraded us to suite, sent up tray of goodies, flowers, from the minute we arrived we felt like family. Room large and spacious with enormous... more

I have had some great rooms at this hotel, and some okay rooms. If you are not happy with your first room, let them know, and they will do their best to change it for you. When I stayed in January, I had a very tiny room with a great view of the river. It was worth it to be... more

This hotel transports you to another era of true elegance, grandeur and beauty (like Florence itself) but all in an uderstated and classy way and with the luxury and comfort of a modern 5 star. What also sets this hotel apart from others is the staff- especially the concierge who will do almost anything for you (they searched every electronics... more

We have just returned from a week at the Excelsior in Florence and it was a fantastic experience. The hotel is not flashy or loud but true old style glamour. What made a real impression on us however was the staff, all of whom took pride in their jobs. The receptionists, the concierge, the bar staff were all charming and... more

This hotel is also beautiful... old.. typically what you expect in Florence. Right on the river.. near the tourist sites.. easy walking distance to the markets.. and everything. Gym not great.. no pool. all in all a nice hotel. more