This 4 year old property has some impressive finishes and views, however, the hotel has started having major A/C issues. Random rooms thoughout the building started losing their A/C and they became veritable ovens. Even the Executive rooms and the Executive lounge have suffered. It was so warm in the Executive lounge one night that folks refused to stay inside... more

I had a lovely three night stay at this property. The hotel was stylish, clean, and well-run. The staff was very helpful. The hospitality suite on the executive floor was always stocked with tasty snacks and the view from the suite was beautiful. I had a minor quibble with the design of the bathroom in my hotel room. The door... more

We had reservations to stay at the Hilton Metropole the night before a a 6:00 AM flight the next morning. We returned our rental car to the airport the afternoon of our reservation. Before taking a taxi to the hotel for the night, we, luckily, decided to reconfirm our flight time for the next morning, only to find that our... more

We stayed at the Hilton Metropole for three nights in early June. The rooms are modern and very comfortable and the hotel staff was helpful throughout our stay; they helped us with restaurant and museum reservations. Also, we stayed on the Executive floor which provided access to a tasty breakfast, Italian snacks and beverages and internet access throughout the day.... more

This is a lovely hotel with the best service possible. Everyone was so helpful and made excellent recommendations on excursions, restaurants, and shopping. The hotel is only 15 minutes from the heart of Florence and a frequent, free shuttle was provided. more

Just returned from the beautiful city of Florence, staying at the Florence Hilton Metropole. It's a nice place with comfortable rooms & a very helpful staff. Amenities are what you would expect from a Hilton, plus a little more. The only problem is the distance from town. They have a free shuttle, but the last departure is at 8 PM.... more

We are in the hotel now with a group of about 100. It's early morning, waking up, hotelboiler broken down, no warm water. Called front-desk, the engineer has been called. No apologies, no expectation when solved. Frontdesk is indeed a kind of disaster here, had several promises to take action the days before (internet didn't work, minibar wasn't replenished, etc.),... more

We stayed for 6 nights. The staff at the Executive Lounge was wonderful, helpful and personable. The lobby staff on the other hand was disorganized, uncommunicative and generally uncertain how to handle problems. The w.c. door in our bathroom let out a shrieking nose whenever opened. No one knew how to fix it, but they did assure us they would... more

I loved staying at the Hilton Florence Metropole. It's a new, modern, beautiful Hotel with a young friendly, engaging, dynamic staff. If you go, stay on the Club level. The lounge is sophisticated and sleek with outstanding service. Georgia and Andre do an amazing job taking care of your every concern. They had an attentive, can-do attitude that made us... more