I have to admit that I was quite nervous as we (a group of 13 women) checked in at the Grand Hotel Duomo after reading the reviews on this site. But I was so very positively surprised! We arrived late around 1 o' clock in the night and was all checked-in 10 minutes later and got our rooms exactly as... more

Ww have just spend 3 night at this hotel. there was 6 of us in 3 rooms. The rooms were ok, though we all had views of the back yard. The breakfast was not 4 star!, they kept on running out of bread, cheese etc. and as for trying to get a cup of tea.. well we managed to get... more

After reading the negative comments here I was a bit worried about my choice. OK, this is not a 4 star hotel but we had no complaints during our stay. The rooms may need some restoration but they are clean, the bathroom is spacious for Italian hotel standards, the situation of the hotel is perfect. Breakfast is ok but a... more

This hotel is NOT 4 star and is v disappoiting. We were glad only to be there for 1 night. Rooms are shabby and staff were unfriendly at check in and sent us to an un-made room. Breakfast was disappointing. Only redemming factor is great location to leaning tower. However Via Santa Maria has other hotels - Hotel Francessca is... more

Hotel location superb, room quiet, sheets and towels changed daily. Decent breakfast. Reception staff very helpful, very good restaurant recommendations. We stayed for a week and found it good base as everything was in walking distance. Lucca definately worth a visit. more

Don't expect a 4* hotel, it's grubby, dated, rickety and best of all if you ask for a room of the tower you will get a room on the street which is extremely noisy. We stayed one night only to catch an early hours flight, paid for a breakfast but the staff refused to organise even a bread roll to... more

This hotel has a brilliant location - 2 minutes from the Leaning Tower. The reception area is nice. The staff - a little abrupt. The room - old and tired. The bathroom - even worse! At night the noise from the street below was quite loud and kept us awake for quite awhile. Breakfast was ok. Nothing special. Wouldn't rush... more

the room was ok. but at the time that you want a take a shower there wasn't enough water, and the water was lukewarm more

Me and my husband stayed at this hotel for four-nights to celebrate our first wedding anniversary in July 08, and were not impressed as this was supposedly a four-star! Pros • The location was amazing – as soon as you walk out of reception and turn right, you can see the tip of the Leaning Tower of Pisa which is... more