I booked a room for 8 days, I had an horrible tiny room on the courtyard, you have to know that it is just beside a night club, bring your ear-plugs if you want to try to sleep before 4 am on week-end .. Also one lamp was not working, the TV either, the bath towel were not changed for... more

The 'friendly staff' were clearly not around that day. After a 20min wait in reception (no bell) a girl drifted in but didn't appear to have a clue. The owner then showed up and immediately charged an extra 4% on the booking although it was booked and subsequently paid for with a debit not credit card. The hotel is filthy... more

Me and my girlfriend booked a stay at this hotel using the website easytobook.nl. Upon arrival we were told that they had no record of our reservation and we would have to upgrade to a more expensive canalside room. My girlfriend explained that the booking error was not our problem but we were told they were fully booked and didnt... more

I cant beleive what i have just read. I wasnt being overly paranoid at all. I stayed in The Waterfront hotel in Amsterdam. Was charged 225 Euro's for a double room. Since reading there website that room should have only cost 135 Euro's. Only paid it because we had spent 3 hours looking for somewhere to stay. The room was... more

Booking three rooms for a family stay by email was easy, but because of our desire to all be on the same floor, we had two pleasant double rooms but the room at the back was appalling. It was damp and stank. The cleaner, obviously trying to help this left the window open which we did not appreaciate for security... more

We had a fantastic time at the hotel Waterfront in April 2007...The staff was friendly and helpful before and during our stay, our room was beautiful-we actually stayed in the room they show on the website with the tub bathroom....Lovely bay window with canal view, and the weather was perfect for opening the windows and watching the boats go by... more

We stayed at the waterfront hotel and it was great. we had read bad reviews about it , but it is now under new ownership/ management and you could'nt ask for better. The staff was excellent, the little breakfast was nice . You need to pay the extra for the canal view, it makes all the difference in the world.... more

My partner and I booked the hotel for a weekend break. We were welcomed quite enthusiastically by the owner and asked for our credit card on arrival. I noticed that he wanted to charge us for a higher amount than agreed (ie credit card surcharge) and agreed to pay cash the following morning. That was lucky. When we got to... more

My wife and I spent 4 nights there at the end of June. In all of our travels in Europe, this hotel would rank at the bottom of our list. Bathroom trash was not emptied the entire time we were there. We wondered if there was any cleaning of the room at all. There were room darkening curtains on only... more