We were very happy with the entire experience! We were there for our honeymoon. From the moment we arrived, we were treated like royalty. The entire staff was phenomenal. We especially enjoyed Alejandro (bellman) and Amable (Excellence Pool Waitress). The resort was immaculate inside and out and we have already recommended it to our friends for their 10yr anniversary. As... more

What a wonderful, unexpected vacation! We went to check the hotel out as my daughter wantsto get married there next summer. What we found was an unexpected pleasure. We stayed oceanfront and was treated to beauty everyday. My daughter was thrilled and so were we. The wedding coordinator-Noemi was fabulous and couldn't be more accomodating. Not only did we book... more

I have stayed at other resorts that are more luxurious and customer focused, so I was comparing it to those the whole time I was there. First off, we did not have any items stolen and we did use the safe. As a "just in case," we only stored about half of our cash (about $250 total) in the safe... more

Its 34 degrees in the shade and as our taxi pulls up to the lobby area we are greeted by an immaculately dressed member of reception staff. We have arrived at the Excellence Cancun. With great efficiency our bags are immediately taken from the taxi by the bell boys and labeled up ready for taking to our rooms. Next we... more

We stayed at the Excellence Riviera Cancun for 1 week end of June08 for our honeymoon in a swim-up spa view room; Over all Conclusion: as great the stay was, as bad were some things there; this is true for nearly all things at this resort; Recommendation: we do NOT recommend this resort after all; in some areas it's wonderful... more

We just returned from ERC on July 10th. Beautiful resort- wonderful rooms- staff is very accomodating- Food is actually not bad, some better than others- we didn't care for the lobster house & we ate there twice- once for lunch & once for dinner- spa is great- pool needs some maintenance but overall very nice- we never had a problem... more

Well I am back from my 10 day stay at the Excellence, and after reading so many reviews and choosing this destination for my honeymoon, I know I made the right choice. Now to write a review to help people out the same way all the reviews I read helped me. I must start out the review by saying, that... more

This resort came highly recommended by my travel agent and delivered as promised. I’ve read some mixed reviews, but our experience was nothing short of a fantastic vacation. As for the people that have said they were “robbed”, in this day and age, why on earth would anyone travel with large sums of cash when ATMs are available around the... more

We stayed at this hotel in May for my wedding and the trip was perfect from start to finish. The hotel and grounds were beautiful and very well maintained. The rooms were large and had plenty of room. The food was by far the best we have had so far on any holiday - just wish we didn't have to... more