This hotel has the best service I have ever had. The concierge and others really went out of their way to assist with baggage issues (Qantas).. The views from upper floors are spectacular. Everything costs money at this hotel, and the TV channel selection is dismal.. beyond dismal. The breakfast buffet ($40) is outstanding, but not worth the money. The... more

From the moment we arrived this was the perfect hotel. Matt welcomed us on reception and upgraded our room. We could not believe the view from the 18th floor - both the Bridge and the Opera House! The room was spacious and luxurious even with an extra bed in for our daughter. I think, though, that it was the staff... more

My 3rd time at the Shangri La Sydney, and it never disappoints. This is THE place to stay in Sydney! I arrived off a long flight from London early morning, and was delighted that my room was already ready, not only that was upgraded to a Deluxe Harbour View Room, which was amazing! This is the best view of Sydney... more

We stayed at the Shangri La Sydney July 2008. We had a great view of the harbour from our room overlooking the opera house and harbour bridge. Large room. Helpful, friendly staff.As our room was surrounded by glass it took a couple of days to realise that the reason why the room was cold , apart from being winter in... more

Having planned a long weeked away in Sydney, we decided to stay at the Shangri La, and we weren't disappointed. We wanted to stay somewhere with a nice harbour view, and I wanted a room with breakfast included (preferably at Club level). We opted for a Horizon Club Opera room. We arrived at around 11am on a Friday morning, and... more

I write this review from my room at the hotel, wondering if i should take my family somewhere else..... Picked up at the Airport by Hotel Limo and all appeared well upon arrival. The check in desk only had 2 staff members available, 1 was on the phone dealing with a customer complaint which resulted in a room change.....so we... more

Enjoyed six nights in a Premier Grand Harbour View Room on level 33 (Horizon Club) in early August, as a result of previous TripAdvisor reviews. Above all, we wanted a hotel in Sydney which had amazing views of the harbour… My girlfriend and I couldn’t decide whether or not to pay the extra for the Horizon Club, but the guarantee... more

i stayed over 2 nights in an opera house harbour room. i have stayed there previously -usually in a horizon room. rooms and view from hotel are excellent. as iam a frequent race goer i would have loved for the room to have the racing sky chanel. as this was not possible i tried the bedside radio. unfortunately could not... more

I am currently staying at the Shagri La hotel in Sydney and can honestly say, after spending four weeks touring around Australia, that it has been the worst experience of the whole holiday. I booked the Shangri La – the Horizon package at extra cost for the additional benefits it offers - as a special surprise for my new wife... more