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Rydges Plaza Cairns

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 9 reviews
9 Reviews
5.0 of 5 stars
0
4.0 of 5 stars
4
3.0 of 5 stars
0
2.0 of 5 stars
2
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#79 of 98 hotels in Cairns
Description: Modern - In heart of Cairns, central city location.
  • Address
    Corner Grafton and Spence Sts
    Cairns 4870
    Australia
Check Rates: $174 AUD202 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3 of 5 stars Based on 9 traveler reviews
  • What to Expect:
    • 2.5 based on 6 reviews Rooms
    • 4 based on 4 reviews Service
    • 2.5 based on 6 reviews Value
    • 3 based on 6 reviews Cleanliness
  • Recommended For:
    • 30% based on 6 reviews Older travelers
    • 30% based on 6 reviews Young singles
    • 30% based on 6 reviews An amazing honeymoon
    • 30% based on 6 reviews Families with teenagers
    • 20% based on 6 reviews Families with young children

Reviews of Rydges Plaza Cairns

( 1-9 of 9 )
Jun 12, 2008
1/1 found this review helpful

I just returned from a trip up to north Queensland with one of my good friends, and we stayed at the Rydges Plaza in Cairns before departing on boat for the reef the following morning. The beds were comfortable, but unfortunately the rest of the experience left a bit to be desired. The rooms and fittings in the hotel are... more

Management response from
ScottRotorua, General Manager

Dear kckayak99 Dear Sir/Madam Thank you for taking the time to post feedback on your stay. It was pleasing to read great comments about our Hotel and of your experiances here in Cairns. I was concerned to read you where affected by outside noise from the clubs in the area, and ask you when you stay at any hotel, tell...

Jul 22, 2007
1/1 found this review helpful

Booked a good price through Wotif. Checked out hotel website and selected hotel based on new beds. Mistakenly thought rooms had been updated -WRONG! Hotel is shabby: chipping paint, dingy carpet, poor linen quality and scuzzy bedspreads. Pool area is sterile and unappealing. We had a noisy room that fronted a street with nightclubs and loud backpackers' hostel. Central location... more

Management response from
Shanecairns, General Manager

Dear Sunnydays4, Thank you for your comments and constructive feedback. It is important to receive customer feedback and provide us with an opportunity to rectify the issues you experienced on your recent stay. Without feedback we are unable to measure our performance in the market place. The issues that you mentioned are very important and we acknowledge that there are...

1 of 5 stars
Santa Monica, California
Jun 21, 2007
4/4 found this review helpful

I am a frequent business visitor to Cairns. I have tried several hotels there in a quest for a reasonable standard of accommodation in this city. Sadly, the Rydges Plaza is another bad Cairns experience for my diary. It should be noted that, during my stay, the hotel was featured in a story in the Cairns Post titled "Shabby CBD... more

Management response from
Shanecairns, General Manager

Dear Mr JimmyMc I appreciate your feedback and would like to thank you for your comments. It is important that we receive customer feedback to enable the Hotel to respond while giving us the opportunity to rectify any issues. It is correct that we were featured in the Cairns Post as a “Shabby” building along with many other buildings in...

May 8, 2007
3/3 found this review helpful

I just returned from Cairns after a short weekend break and wanted to write a review for travellers heading to Far north Queensland for their next holiday. Rydges Plaza is located in the city centre and was within walking distance to everything we needed. Some other hotels claim to be close to town but this one is right in the... more

Management response from
ScottRotorua, General Manager

Dear Sir/Madam Thank you for the opportunity to provide a Management response to the most recent feedback received in relation to Rydges Plaza Cairns. It was pleassing to read great comments about our Hotel and of your experiances here in Cairns. Thanks Again for your comments and we do hope we have the oppurtunity to welcome you back to Cainrs...

1 of 5 stars
Brisbane Australia
Sep 23, 2006
2/2 found this review helpful

Any claim to be a valid 4 star premiese are well off the mark. Check in / out was exrtemly run of the mill....staff was not professional, caring, or particularly well spoken. My room was very disapointing and I agree with other reviewers that the standard of house keeping is at best, questionable.......the rooms are not 'fresh' and are in... more

Management response from
KellieCairns, General Manager

Dear Sir/Madam Thank you for the opportunity to provide a Management response to the most recent feedback received in relation to Rydges Plaza Cairns. It was with great concern that I read your comments, please be assured I have addressed these individually with my team. I sincerely apologise for not meeting your expectations in relation to the quality and standard...

Apr 11, 2006
3/3 found this review helpful

This hotel is supposedly 4.5 star, but we found it to be unhygenic. I would rate Rydges Plaza Cairns about 2 star. I'm not sure the sheets and towels were clean: the towels had makeup smudges and hairs on them and the pillowcases had some hairs on them. The bathroom was mouldy and there was only 1 soap provided. The... more

Management response from
ScottRotorua, General Manager

Dear Sir/Madam Thank you for the opportunity to provide a Management response to the most recent feedback received in relation to Rydges Plaza Cairns. It was with great concern that I read your comments, please be assured I have addressed these individually with my team. I sincerely apologise for not meeting your expectations in relation to the quality and standard...

Feb 21, 2004
7/9 found this review helpful

We were very happy with the location, service and amenity of this hotel. Reasonably priced. more

Management response from
ScottRotorua, General Manager

Dear Sir/Madam Thank you for the opportunity to provide a Management response to the most recent feedback received in relation to Rydges Plaza Cairns. It was pleasing to see our Hotel fitted your requirements while you were here in Cairns. I would like to take this opportunity to thankyou again for your comments and hope we do have the oppurtunity...

4 of 5 stars
An Apple World Traveler
Dec 9, 2007

室内の冷蔵庫が自由に使え、スーパーで買い置きしたフルーツ等を朝食にしていたので食事については評価の対象外ですが、ホテルの真下の中華料理店を夕食で利用しておいしかったです。 前情報でコンビニもすぐ隣なのを知ってたので、何か不足品が出た時は買い足せると気負わずに旅行準備もできました。 結局コンビニを利用する機会はありませんでしたが、近場のスーパーには滞在中、よくお世話になりました。 プールが設備にあるとは言え、豪勢なリゾート気分を味わいたいなら、このホテルより相応しいホテルがあると思いますが、泊まったツインはシンプルながらも十分な広さがあり、遊び尽くして寝に帰るだけと割り切っていた以上に居心地のよいホテルでした。 more

4 of 5 stars
An Apple World Traveler
Oct 23, 2007

ツインのお部屋に泊まりましたが、お部屋がとても広く、またバスルームも広く、大きな鏡があり、清潔感がありました。 プールもあり、お土産屋さんがたくさんあるエリアからも近いです。 私はパッケージツアーで行ったので、空港からホテルまではバスで移動でき、交通の便には困らなかったのですが、ホテルだけ予約して行くとなると交通の便が悪いかと思います。 また、チェックアウトの際、宿泊中に部屋から日本に国際電話を3分くらいかけたのですが、それで別途料金を約3000円も請求されて日本語が通じず、TOEIC590点レベルの英語で内訳を教えてくれと頼んだのですが、ツアーの添乗員さんに通訳をお願いしました。 more

Reviews of Rydges Plaza Cairns

( 1-9 of 9 )
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Rydges Plaza Cairns Address

Corner Grafton and Spence Sts, Cairns 4870, Australia