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Swissotel Merchant Court

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 158 reviews
158 Reviews
5.0 of 5 stars
55
4.0 of 5 stars
49
3.0 of 5 stars
23
2.0 of 5 stars
23
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#21 of 171 hotels in Singapore
Description: Contemporary Resort-type Hotel set near the Singapore River, within walking distance of Clarke Quay Festival Village & Chinatown.
  • Address
    20 Merchant Road
    Singapore 058281
    Singapore
Check Rates: $228 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 157 traveler reviews
  • What to Expect:
    • 3.5 based on 121 reviews Rooms
    • 3.5 based on 119 reviews Service
    • 3.5 based on 118 reviews Value
    • 4 based on 121 reviews Cleanliness
    • 4 based on 24 reviews Pool
  • Recommended For:
    • 50% based on 131 reviews Older travelers
    • 40% based on 131 reviews Families with young children
    • 40% based on 131 reviews Families with teenagers
    • 40% based on 131 reviews Young singles
    • 30% based on 131 reviews An amazing honeymoon

Reviews of Swissotel Merchant Court

( 1-10 of 158 )
Jul 21, 2008
1/1 found this review helpful

In stead of Swissotel the Stamford, I mistakenly booked this hotel. Even I paid for executive room, the rooms seemed small compared to others similar standard hotel, anyway it is still comfortable to overnight for single person. The location is not bad, as it is located on Clarke Quay, and walking distance to Clarke Quay MRT station. However, it is... more

5 of 5 stars
United States
Jul 18, 2008
0/1 found this review helpful

Singapore was a first stop after a long 30 hours in airplanes/airports. We arrived at 2:00 AM with no problem and checked-in without any problem. I stayed in a room with 2 twin beds. The room was rather small compared to other hotels that I have stayed at in Asia, but very comfortable. The location was fantastic. The hotel is... more

Jul 15, 2008
0/1 found this review helpful

We stayed here for 3 nights on our way to Europe. THe hotel was booked for us as a gift by my parents who had stayed here previously and also really enjoyed their stay. It was perfect location to shops, transport and heaps of bars and restaurants. We did request an early check-in but were aware that it was probably... more

Jul 13, 2008
0/1 found this review helpful

Service is very poor. When I arrived at the counter at about 1:30pm, the room was not ready despite requesting for "early" check-in during reservation on the website. I was told that it will be about a 2 hours wait. OK when to get a bite and came back 2 hours later. Approach the front desk again and was rudely... more

Management response from
Ch_Schaufelbuhl, General Manager

Dear Guest, Thank you very much for taking the time to provide us with your feedback. We regret your unpleasant experience, especially upon arriving to Swissôtel Merchant Court Singapore, and apologise for the inconveniences caused. Following our investigation, we fully agree that our front office team member should have accommodated the situation in a much more professional manner. Please be...

Jul 12, 2008
0/1 found this review helpful

Great place, however every year the price seems to be more and more expensive. more

5 of 5 stars
new zealand
Jul 4, 2008
2/2 found this review helpful

Awesome for a stopover. The lagoon style pool was devine in the heat. We drank Singapore slingers and pizza under the frangipani trees beside the pool. The poolside bar and restaurant were truely wonderful. Central, quiet, comfortable. We would definitely return. A delight to stay. more

3 of 5 stars
Australia
Jun 24, 2008
0/1 found this review helpful

Nice hotel great facilities perfect location very nice and friendly desk staff (esp the guy with the glasses - he was great). Amazing buffet dinner (MUCH MUCH better than Jumbo - I second the avoid at all costs below!) and breakfast was ok. BUT (not terminal problems) we had a 1 year old with us and the hotel only ever... more

Management response from
Ch_Schaufelbuhl, General Manager

Dear Guest, Thank you very much for taking the time to provide us with your valuable feedback, and we are delighted to read that you overall enjoyed your stay at Swissôtel Merchant Court. We have shared your generous comments with the respective departments and employees, since the services rendered at the Front Desk, the choices for breakfast, as well as...

5 of 5 stars
Ballarat Victoria
Jun 15, 2008
2/3 found this review helpful

We arrived in Singapore from Europe. No hotel booked. Found this in the Tripadvisor "bible" and booked it at last minute rates. Stayed 4 nights and were sad to leave. Not too ritzy; just relaxing. Great position in the heart of everything. It's big and has all the 5 star facilities but the clever horseshoe shape and low rise give... more

5 of 5 stars
Perth, Australia
May 13, 2008
4/4 found this review helpful

My husband and I stayed at this hotel on a three night stoppover on our way to Vietnam from Perth. One of our friends recommended this hotel from their previous stay, and I must admit I was very happy with the choice. I am usually a travellor that tries to stay at hotels under AUS$100 p/n no matter where I... more

5 of 5 stars
Adelaide, Australia
May 7, 2008
3/3 found this review helpful

I have stayed at this hotel at least once every year from 1997 to 2007. Having stayed at 4 other Hotels in Singapore, I find this to be the best of all. The location is excellent, right opposite Clarke Quay with all the restaurants, which by the way has changed considerably since my 1st stay. Close to ChinaTown, and only... more

Reviews of Swissotel Merchant Court

( 1-10 of 158 )
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Swissotel Merchant Court Address

20 Merchant Road, Singapore 058281, Singapore