The room and hotel itself was very nice. It's a typical JW Marriott - clean, excellent location/neighborhood, nice view. However, for the amount of money we spent on this hotel, I didn't expect the following issues:
1. The bell hop never showed up to get our luggage after we asked. We waited about 30 minutes until finally, I lugged it... more
Management response from
GuestRelationsLima, Guest Relations Manager
Dear Guest,
Please accept our most sincere apologies for the incidents that you experienced at our hotel with the bell man, the breakfast information and your dinner reservation follow up.
Rest assured we will take immediate action to avoid the reoccurrence of incidents of this nature.
Again, thank you for giving us the opportunity to know your opinion about our...