The Hilton Suites Hotel was nice. The rooms were comfortable and quiet and the housekeeping staff was excellent. However, I take issues with the customer service we received at the hotel. Upon arriving early in the day (11:30) we were assigned an extremely undesireable room (located next to, respectively, the ice machine, housekeeping closet, and the emergency exit). While our... more

My husband, son & I stayed here for a whole week & it was fantastic. We've stayed in a lot of places but the service at this particular hotel just can't be beat. The hotel staff & the management can't do enough to make you feel as comfortable as humanly possible. They truly keep on their toes. We'd go for... more

Hotel is in a convenient location to downtown PHX, also close access to freeways. There's a small indoor pool, and a better than average workout room (not great). Self parking is $11, and internet access is $10 a day. The room was on the small side for a suite. The bed was good, but the rest of the furniture was... more

Probably one of the worst Hilton's I have ever stayed in. The Customer Service of the hotel staff leaves much to be desired. First of all, there is NO outdoor pool at this hotel. We were fooled by the picture that appears on the website. The indoor pool is small and right off the lobby. Just what I love! Being... more

I've been to Phoenix on numerous occasions but had never stayed outside of downtown. This hotel is located approx. three miles from the convention center and says it has a free shuttle. Be warned that the shuttle is not always available - we needed a ride at 7am and it wasn't running that early. With the shortage of hotel rooms... more

Front desk CS could use some work, staff was just below par. Room was not big but very well done and complete. The bed was one of the BEST I have ever slept in outside my home. Alarm clock/radio had input with small cord for input of audio device, i.e. MP3 unit or the trendy IPODs, did not use it... more

Although the hotel itself is nice, another thing is to be said about the service. The front desk staff is rude and not knowledgeable. They gave me the run around about the room being wireless, and I ended up finding out I had to connect through ethranet (I dont think the front desk knows the difference). Also, I was dropped... more

For a three-star hotel, this one is very nice. Well appointed suites, very nice lobby and atrium. I would stay here again. more

The Hotel itself is nice the problem we encountered was the so called courtesy shuttle van. This hotel offers a courtesy shuttle to the Bank One Ballpark in downtown Phoenix. The driver that transported us in the morning advised where the pick-up point would be due to several intersections being closed. We called the hotel after the game and made... more