The experience in staying in this hotel was horrible. The manager was rude and didn't have our reservation. We had to call the Comfort Inn headquarters to get it resolve. The lady who said she was the manager was rude and didn't really care that we had our confirmation numbers. Skip the headache and stay some where else there are... more

We booked are rooms three months in advance and called the day before to make sure everything was as planned, it was. When we arrived they said we only had 2 room not 5 rooms. The manager was rude, and said that we don't honor this price because of a holiday weekend, even though we had our confirmation numbers for... more

They were the most unprofessional people I have encountered. I asked for 2 day stay, assumed we were good gave cc they charged for 2 nights but then the 2nd day came and they threatened to have the police kick me out of the room......as they said I was only there for 1 night. instead of being professional and saying... more

I was ready to be pleased with my stay, but was wary when they asked for my credit card number in case there were any damages. They said my card would be billed if there were any damages. I am a neat freak and a janitor and decided there would be no damages to worry about. WRONG! When I received... more

I stayed here for one night in Jan 2008. My room (228) looked recently renovated with new furnishings and a comfortable bed. It had a large bathroom and I liked the glass block in the shower, but the shower water pressure was pitiful...not just low pressure because I'm used to that. This was more like old plumbing and a clogged... more

My first mistake was booking through Orbitz. It costs me $115 for one night whereas I could have booked directly from Comfort Inn and paid only $87.99 The reason I know this is because the Comfort Inn DID charge me another $87.99 even after I'd paid Orbitz the $115!!! I arrived on a rainy Saturday night only to find that... more

Our room appeared to have been recently reomodeled. It was very clean , and was well above what we expected for the price. The hotel staff was friendly and helpful. Towlels and linens very nice and clean. Very comfy pillows too. We had a very large private patio that we really enjoyed. Best continental breakfast ever....nice little cafeteria area to... more

Stayed here for one night. Contrary to what others have said here, we found this place to be better than many of the other motels in Santa Cruz. Yes, there was a lot of construction stuff lying around but they seem to be going through a renovation. The room was nicely decorated, clean and quite. This place was sold out... more

We have been staying at this hotel, in one of the suites, every Aug. for the past 4 years. This is the last time I will stay here. The hotel has supposedly undergone renovations. All I saw was a bunch of used furniture and bathroom fixtures thrown on the side of the building. The room did have new carpet, but... more