I made a reservation via Orbitz for an out-of -town guest, which requires the full payment of the reservation. However, I received a call from Orbitz at 3:30 p.m. today saying that the hotel couldn't receive my guest and that a full refund was my only option. So my guest was left homeless and I didn't get an explanation or... more

This hotel was just lovely. From the moment we arrived, the service was wonderful. Everybody was so pleasant, helpful, and quick to offer suggestions. I read some reviews that the hotel was outdated. After staying there 5 days, I'm trying to figure out where that was. The hotel is furnished in beautiful old oak. Perhaps they don't like that look?... more

The Silversmith is beautiful! My family and I had a wonderful stay there. It is beautifully decorated and clean. The rooms are nicely sized. The beds are covered in pillows and real bedding- not the typical hotel bedding. You get real comforters and cotton blankets. The staff was always helpful and courteous. It was worth the money and not your... more

Hotel was very clean. The staff was so nice. I think that this hotel was phenomonal. I had a great stay. They were very nice to children. The lobby was very nice and relaxing. It was a great weekend stay. Ask for Patty or Shannon because they were so kind. Bob was a great bellman. The Doorman was also very... more

I loved the Silversmith! The location was convienient. It is just a few doors down from the Palmer House. The whole hotel is decorated beautifully. The celings are at least 9 ft tall. There are floor to celing velvet drapes in the guest rooms. I loved all the light fixtures in the hotel. The staff was very friendly and helpful.... more

We called well in advance to request a room overlooking Wabash on the 7th or higher floor and also requested an early check in. When we got there we were told no early check in and they gave us a room overlooking the top of the building next store which was overgoing some kind of noisy construction. When we call... more

We used some "Thank You" points to stay at this hotel for a little getaway in the city. We live in the suburbs, so we were familiar with the area. What a great hotel! It's tucked away, so you may walk or drive right by and not even notice it. But that would be a mistake. The room was beautiful,... more

We booked the Silversmith for a short two day trip to Chicago, based on decent reviews and a great price (less then $100/night in the Loop). When we checked in we were upgraded to a suite, though on the street/train side of the building. We did not mind the train much but if you are a light sleeper, you would... more

Wow! What a hidden gem right in the Loop! If you blink you'll miss it, but what a find inside! There is no concern about being right on top of the El tracks, I couldn't hear a thing! The rooms were clean, the bathroom was huge! The location is fabulous, walking distance to many things right in the loop, theaters,... more