We booked a room for 3 nights in July. Upon arriving, we could not find the entrance to the parking lot. After circling the block once we realized it was the dark and dingy underground lot we passed several times. The parking lot reeked of urine and other bodily waste. We lugged our luggage out the parking lot to the... more

We just stayed during the 4th of July weekend for my fiance's grandmothers' 90th birthday party.. The family lives in Evanston so we decided to stay there since it was close to the El and their house so we could get a ride. The hotel is not much to look at and there is no AC in the lobby but... more

INTRODUCTION: On a recent impulse trip to Chicago, I needed a moderately priced hotel in a safe neighborhood to stay at the very next night, and the Best Western University Plaza was just about the only hotel that fit my criteria. The hotel is located near the edge of Evanston, which puts it within comfortable travel distance to Michigan Avenue... more

The hotel is dark, dank, old and ugly. It's moderately clean, but not sparkling. The exterior is horrid, and the garage is the scariest place in Evanston (which is a lovely college town). The fitness center was under construction, the pool is a little larger than a typical hot tub, and the hot tub has been turned into a planter.... more

The staff at the BW were quick and friendly at check in. When I had card problem, they were very responsive in getting the problem taken care of. Service was decent, although when I called to get an extra blanket, I had to go down and pick it up myself. There are no frills or extra decorative touches at the... more

We booked our reservations through expedia and got a good rate. The exterior of the hotel needs improvement and the garage is a little run down. However, the interior of the hotel appears to be new. The front desk staff was very friendly and told us we were in a newly redone room. The beds are very comfortable, even better... more

After reading the reviews regarding this hotel, my husband and I kept our expectations low. The price and location were right so we boldly checked in on a Friday night expecting the worse and boy were we pleasantly surprised! Our experience here was nothing like many of the other reviewers. The staff was very friendly checking us in, they quickly... more

It looks like many other Best Westerns I've been in: poorly tended public areas, garish colors in the rooms, blankets made of that fuzzy artificial stuff. The bed is far from plush. The wireless Internet doesn't connect and the cable internet has glitches that made it impossible for me to send, though I could receive. My door could be closed... more

We stayed here while visiting Northwestern and this place is a joke. We had no hot water and were told they would have their "engineer check it out". We finally had hot water in the afternoon sometime after 1:00. This hotel has terrible curb appeal. You would not believe what it looks like from the street. They use the upper... more