Used my Starwood points to book a room here for 2 nights. There were 7 people in our travel party and while 1 person slept on sofa cushions on the floor we all fit nicely with 2 double beds and a double sleeper sofa. The room/suite wasn't anything special but was clean and provided us with some nice amenities: 2... more

Got stranded overnight at O'Hare, and got a special price for this place. Convenient shuttle to and from the airport (although waiting times seem to vary at night), large rooms (bedroom with adjoining sitting area), great service (didn't have much on me since I usually check all my baggage, but the front desk were happy to provide what I needed).... more

We arrived late Friday night and the check in was really quick because I booked on Orbitz. All I had to do was to show my ID and give them a credit card. Went up to the room it was pretty nice for a suite. There is a mini fridge that is probably the smallest I have ever seen, we... more

Large rooms (all suite hotel) with separate bedroom and living room make up for slightly below Sheraton-standard facilities. The paint on all doors in my room had peeled in places, and the carpet looked out of date. Bed was comfortable (although it did have a blanket and not just the normal comforter that has become standard for cleanliness reasons) and... more

The rooms were spacious and clean. However, the front desk was understaffed and there is insufficient parking if the hotel gets full. They told me I could park in a parking garage a few blocks away then they walked away from me without even telling me where the thing was!!! It was only when I demanded to speak with the... more

I filled out a room-service breakfast card to have breakfast delivered at 6 a.m. the following morning, and I left the card on my doorknob as instructed. At 6 a.m. I woke and started waiting for breakfast, not wanting to shower until breakfast had arrived. At 6:30 I discovered the breakfast card still hanging on my doorknob. So I was... more

After the shambolic Sheraton Heathrow, the Chicago Airport branch of the same hotel chain was a bit of a faith-restorer. The shuttle was prompt; the driver friendly. The hotel offers a view across to the city - although this is an airport hotel, you can nip into Chicago proper fairly easily by cab; beware suggestions you should take the shuttle... more

This is an excellent O'Hare area hotel - significantly less expensive than some major competitors, very close to the airport, and very spacious. Being an airport hotel, the shuttle service is very important - and this hotel does a decent job - though it would be great to be more frequent than 20 mins. However, the driver was great and... more

I booked a room here for this past Saturday night (Sat. Nov. 17). I booked by calling the 800 number on the back of my SGP card. This is my second stay at this fantastic little hotel. It's not in the same catagory as my favorite hotel (Park Hyatt Chicago), but it's always been low key and pleasant. It always... more