First off, don't ask for a change in your bed preference at check-in or you'll get the room from "hell". Being an IPerfer member here has no merit whatsoever. Everything was going fine until the lady checking us in asked if the king room would be ok and my grandson said he would like a real bed instead of a... more

We stayed at the Grand Sierra courtesy Delta (our flight was cancelled), and the hotel was nice enough. Check in was long - not enough desk staff to accomodate large crowds, so it took 30 minutes. We at dinner at Johnny Rockets, and the service was poor - we had to wait 20 minutes to get waited on... then our... more

This is a great destination resort hotel in Reno. Everybody from the valet service to the restaurant wait staff was great. I had left some items in a valet parked vehicle and the valet service ran down and retrieved them for me. The room was cleaned each day and fresh towels and other items were restocked. I had heard other... more

We recenltly stayed at the Grand Sierra for 2 nights and found the staff to be extremely friendly including the casino staff,which really made us feel very comfortable as opposed to being at other casinos which we felt were unfriendly and dealers wouldn't even crack a smile, there were a few times where rude people were at the tables and... more

The discount cards they send us are great. We were anxious to see the rooms and restaurants after the remodel. The bathroom was great with the attractive tile and glass enclosed shower. The rest of the room was decorated in several shades of brown and with the energy saving lighting it was quite dark. I didn't appreciate their $14.95 per... more

The new rooms at this former Reno Hilton are very nice, probably one of the nicest rooms I have ever stayed in. Great bathrooms (with a TV) big flat screen in the main part of the room, comfortable beds, dark colors, very well done. And the rest of the facility is very nice as well, very family friendly with a... more

This could be a great place to stay, if they would just deal with some of their customer service issues. The room was very nice (too dark as has been mentioned before). The bed was very, very comfortable. The sheets & towels were great. Very nice bathroom. And, the room was quiet (except for noise from the "pool party" 27... more

My husband and I booked a room at the Grand Sierra for an overnight trip. We were greeted by the valet service who parked our car complimentary and were very helpful. Front desk receptionists were also very nice and friendly. Hotel ammenities were okay, if you want to have a nice dinner at one of the upscale restaurants I would... more

Approaching the last two days of a cross-country road trip, we were looking for something a little bit more comfortable and relaxing to reward ourselves for surviving the drive through Nebraska and the salt flats of Utah. Our expectations were rather low (this is Reno, not Vegas!) but when we saw a room for under $100/night we figured it was... more