We travelled from CA to Cleveland on the red eye, arriving at The Sheraton at 7:30 a.m., way before regular check-in. The staff on reception were delightful - welcomed us to Cleveland and found us a room immediately so we could shower and change. We ate in the breakfast room several times and the staff were efficient and friendly -... more

I used the Sheraton Airport for an overnight stay for an early morning flight. It was a perfect location, as it only took about 2 minutes to get from the hotel to the ticket counter. I did not use any of the facilities of the hotel, as I checked in after 8:00PM. The front desk staff was courteous and got... more

This hotel was nice and clean, the staff was friendly and helpful. The only thing seriously lacking was the gym. There are 5 sad pieces of old equipment: 2 treadmills, a stepper, and 2 bikes. If you are looking for an airport hotel in Cleveland, this is your best bet. more

WOW, what a great Hotel ! The best sleep I've EVER gotten in a hotel ! The fluffiest, most comfortable beds and pillows! And, believe it or not, it was the QUIETEST. Did not hear any dogs barking or people talking. You could faintly hear the bigger planes in the distance. It has a great heated pool; a nice size... more

The property is ugly. It seems old and not updated. It is imposible to get there with Mapquest. Do not Mapquest because it will not get you to the hotel. This is a perfect hotel for a one night stay to catch a flight the folowing morning. That is the only purpose for this hotel as it is in the... more

Staff is friendly and helpful. Checked in late and was quickly given my room and parking in the preferred lot upfront. Room has definitely gone through some upgrades. Maybe not the most impressive one's but at least the hotel is trying to improve itself. Breakfast service was embarrassing in the restaurant, however. I attempted to order, which took over 5... more

A very nice staff member helped address my concerns, which mostly centered on cleanliness of this hotel. Add to this the hotel's age: the hygiene of the room did not seem promising nor comforting. As other reviewers point out, this is an older, not-so-renovated hotel with certain ghosts: smell, archaic fixtures, etc. With little staff present to assist with normal... more

Customer service was terrific! Hotel shuttle was quick and pleasant about taking us to the NASA center and even a great restaurant called 100 Boomers. Pool was amazing and WARM. Room was a little worn down for a Sheraton, but the bed was more comfortable than mine at home! Highly recommended for convenient location, shuttle, beds. more

We stayed here for one night prior to our early morning flight and were very impressed. The lobby area is inviting, right down to a relaxing waterfall, and there is a bar there (though we ate out before arriving with family) - check in was a breeze and they organised an early morning wake up call and help with our... more