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Park Lane Hotel and Suites

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 50 reviews
50 Reviews
5.0 of 5 stars
15
4.0 of 5 stars
16
3.0 of 5 stars
8
2.0 of 5 stars
5
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#14 of 35 hotels in Hilton Head
Description:
156 room all-suite hotel located only 2.5 miles from Coligny Beach. Complimentary hot breakfast buffet daily and Social Hour (Monday - Thursday... 156 room all-suite hotel located only 2.5 miles from Coligny Beach. Complimentary hot breakfast buffet daily and Social Hour (Monday - Thursday). All rooms have full-size kitchen and high-speed wireless internet access more » « less
  • Address
    12 Park Lane
    (formerly Residence Inn)
    Hilton Head, SC 29928
Check Rates: $117 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 49 traveler reviews
  • What to Expect:
    • 3.5 based on 42 reviews Rooms
    • 4 based on 39 reviews Service
    • 3.5 based on 42 reviews Value
    • 3.5 based on 42 reviews Cleanliness
  • Recommended For:
    • 50% based on 47 reviews Older travelers
    • 50% based on 47 reviews Families with young children
    • 40% based on 47 reviews Families with teenagers
    • 30% based on 47 reviews Young singles
    • 30% based on 47 reviews Pet owners

Reviews of Park Lane Hotel and Suites

( 1-10 of 50 )
1 of 5 stars
Durham, NC
Jul 22, 2008

We stayed here for 3 days in a deal with a timeshare presentation. It is only a few short minutes from the beach but you may be better off purchasing a tent and camping out on the beach itself. Very noticable problems- mold in bathroom, horrible mattresses and pillows, bugs (roaches), weird odor throughout room, blowing air conditioner located right... more

Jul 18, 2008

My family and I stayed here for 4 days and 3 nights. The GOOD: 1. Great staff (down to the cleaning people)! Very nice! 2. Great BREAKFAST! Gotta be there early though if you don't want to bump elbows with hungry hippos. 3. Clean Room. Got 2 Queens with free crib bed for my 7 month old. 4. Great Location.... more

Jul 12, 2008

The hotel was nice. The staff were very helpful and the staff that you passed in the hallways were so friendly. The maid staff were very professional. The rooms are clean, no smell in the air. My only complaint is that the air conditioner was right by the bed and blew cold air right on the person sleeping on that... more

Jul 8, 2008

We stayed at the Park Lane for 5 days and 4 nights. It was wonderful. We had a loft suite with a balcony. The room was comfortable for a family of 4 and he kid had private area to play. The upstairs was nice but alittle small. The beds were comfortable and it was nice having 2 TV's and 2... more

5 of 5 stars
charlotte nc
Jun 28, 2008

I recently spent 4 nights at Park Lane and was very pleased. The management and staff were very friendly and attentive. I had stayed at this hotel when it was a Residence Inn and was surprised to see all of the upgrades and plans for additional renovations. You get a lot of bang for your buck at this place! more

Management response from
SheilaBaxley, General Manager

Thank you so much for your comments. It is nice that you noticed the upgrades that we have completed since it was a Residence Inn Hotel. We will soon be starting on the remodeling of the rooms and I look forward to your return stay with us. Thank you for your continued patronage at our hotel. Please call me if...

Jun 26, 2008

Just returned from 4 night stay here. Upon check in we had a major problem because we reserved two rooms thru hotwire for 5 adults and 2 kids and the staff at park lane told us they had only king rooms left, called hotwire (paid $95 per night) and they took care of the problem. Room was very clean. Bed... more

Management response from
SheilaBaxley, General Manager

Thank you very much for sharing your comments about your stay. I am glad that you were able to enjoy all of our amenities on property. I noticed that you wish to stay closer to the beach next time. I was not sure if you are aware that we do have a complimentary beach shuttle from the hotel to the...

Jun 15, 2008

A great value overall. Clean room. Very helpful staff. The shuttle to the beach takes away the headache of parking. Shuttle driver a great guy who provided good restaurant tips. Pool area very nice even though it is in the process of being renovated. I don't understand the negative reviews. This hotel is an excellent place to stay at a... more

Management response from
SheilaBaxley, General Manager

Perry Ga, Thank you very much for your comments. I will make sure to share these with our hotel staff. I am glad that you enjoyed your stay with us and I hope you will come back to see us during your next trip to Hilton Head SC. Sincerely, Sheila Baxley General Manager

4 of 5 stars
charlotte, nc
Jun 9, 2008

I truly enjoyed my stay at Park Lane. The staff was very friendly and the customer service was great! Kudos to Courtney for helping me get to the hotel...my directions didn't work out!LOL The only problem I had were the bugs. The hotel is pretty close to the outdoors so I'm assuming that's the problem. There was bugs and leaves... more

Management response from
SheilaBaxley, General Manager

Dear Room 125, Thank you for your comments. I am glad that you enjoyed your stay with us. As luck would have it, we have had our extermination company spray the grounds surrounding the hotel as well as every single room just this week. As for large pots in the rooms, we do plan on adding a full set of...

4 of 5 stars
Upstate SC
Jun 9, 2008

We just spent a few days and nights at the Park Lane, and we were so pleased! I have to say, from reading some of the reviews, I almost canceled (bugs?? stained sheets??) but I am so glad that I did not! We had a lovely stay in a room that was very clean and comfortable. The bed was also... more

Management response from
SheilaBaxley, General Manager

Hi Linze, I am so glad to hear that you and your son enjoyed your stay with us. Thank you for giving us a chance! We would love to have you stay with us again and try our hot breakfast. Sincerely, Sheila Baxley General Manager

Jun 6, 2008

Our room was in terrible condition. The kitchen cabinets were falling apart. There were sharp, jagged edges everywhere. The side facing the dining room had actually collapsed. Like someone fell into it. The TV stand was a disaster. The supports holding up the drawers were both broken. Of course my 9 month old couldn't help trying to pull up on... more

Management response from
SheilaBaxley, General Manager

Thank you for bringing this to our attention. We will do our best to remedy the safety issues in the room immediately. We will be completing a full renovation of the guest rooms and corridors after the summer and we would love to have you contact us in hopes of giving us another try. Sincerely, Sheila K. Baxley CHA General...

Reviews of Park Lane Hotel and Suites

( 1-10 of 50 )
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Park Lane Hotel and Suites Address

12 Park Lane, (formerly Residence Inn), Hilton Head, SC 29928