The JW has one giant plus, and that's its location. We literally walked a half-block to the Galleria, and the other areas around the hotel were safe and had lots to do. Everything else about the hotel was passable, but nothing to write home about. The lobby was small, with claustrophobically low ceilings, and not what you'd expect from an... more

We stayed on club level room in early June with our 2 preschool aged kids. The room was well appointed, standard size, and clean. We were pleased with our room. The view is nothing exciting, but what we expected. The fitness area is beautiful, however, the pool is very small. We were hoping to take our children swimming but skipped... more

Stayed here during the Offshore Technology Conference (OTC) and found the hotel very pleasant. Experience at the front desk during check in and every time I had a query involved a wait, but the staff were pleasant and helpful when they did get to me. This might have more to do with the hotel being particularly busy due to OTC... more

I stayed at the JW Marriot for three nights for a medical conference. The room was spacious and clean. The bed was comfortable to me. My roommate who slept in an adjacent bed woke covered in red itchy spots. Whether it was bed bugs or over bleaching of the linens we will never know. The workout facility was quite nice... more

When I arrived around 5:00 pm the front desk was pretty busy. Front desk attendant that checked me in was friendly and provided me with my room number and key. When I arrived in the room, I noticed the bed linens looked as if someone had sat on the bed and soap in the sink and shower were opened from... more

We booked the JW Marriott because it had such a high rating on trip advisor. WHAT A MISTAKE! I cannot believe it has such a good rating. We booked for 4 nights and left after night #1. Although they say the hotel was renovated recently, it definitely needs another reno! Carpet was so dirty and old (we wouldn't remove our... more

I was going to stay in the Westin Oaks which actually opens into the Galleria but changed to this place after reviewing Trip Advisor. In general a very comfortable stay. Very nice room, quiet, great location, efficient check-in Just two things to be aware of. I checked in late on Thursday night and payed extra to have a club room... more

Stayed here on business based on TripAdvisor review. Lobby was under construction, promising great things. But I did not explore. My room #923 was ready and available when I arrived. Check-in was prompt. The room was clean and seemed recently refurbished. Big screen flat panel TV provided about 50 channels, which was nice. Only complaint was absence of Weather channel... more

When I arrived I was greeted very warmly and given a "Shopping Experience" package which contained complimentary parking, breakfast for 2 for both nights I stayed and a coupon for Macy's. The service after was OK. It tok a long time for my bags to be brought to my room. I think they sat in the lobby for several minutes.... more