Overall we had a fairly pleasant stay at this Ritz. The lobby of this hotel is beautiful. The rooms are very nice. As for service, it is so so. The bellman are a little inattentive...sometimes they are too busy talking amongst themselves to help out the guests. The front desk staff was ok. It was our anniversary and it was... more

I only stayed for one night, my boyfriend was doing a business meeting and his company booked us. I learned they just remodeled the lobby and had a grand opening of their new restaurant (we didn't eat there). Let me just say the hotel was wonderful and the staff even better. The service was the best, greeted with smiles and... more

Stayed at the Ritz twice during last year for a total of 3 nights. The hotel is beautiful outside and the lobby is very grand and ritzy, but when proceeding to your room don't lose count of the carpet stains and worn out walls. Our room, a corner suite with beautiful views, had a musty smell and left-over trash on... more

I recently stayed at this hotel for one night. I was attending a business meeting that took place at the hotel. The service was superb. Everyone was prompt, helpful, and truly did try to anticipate my needs. The gym (open 24 hours) was small, but had good equipment and, of course, fresh fruit, water, and towels. It is right next... more

Stayed here for 4 nights for business meeting. Staff very attentive, room staff very efficient and friendly. Very deep shower that requires you to enter the shower to turn on the "cold" water, jump back until water gets hot, then have to reach through hot water to add some cold before you can get into the shower. That's the only... more

Was away on a business trip and stayed 5 nights at the Ritz. It was my first time and the experience was excellent. The staff was very friendly and accommodating. The turn down service was fantastic. The best part was entering the room every evening with jazz playing in the background and the fire place burning on the TV screen.... more

The Hotel itself is fabulous. Though for the New Years Eve celebration & the price you pay it's cheesey! Acoustics are terrible along with seating, plus crowd number should be limited. Not to mention it's very possible to crash the party with just a liitle craftiness, which we saw happen. Breakfast following a.m. disappointing, waitress or I should say chef... more

Stayed their for a training class for a few nights. The experience was bad right off the bat when we pulled up at the hotel and the valet or doorman was no where to be found. We waited a moment and then I went inside to find the doorman coming back from God knows where. I asked him if he... more

We came to Philly to see My Fair Lady, and booked a package rate at the RC for $389 which included bfast for two and a $50 dining credit. From the moment we drove up to the hotel to the moment we left, service was excellent, and fully met our expectations from an RC. Was the best ever customer service... more