I am currently staying at the Rittenhouse right now. I booked two nights with the hotel and supposedly got upgraded to 600 sq foot room. Room is NOT as advertised - small design and tired feel. Lucia - manager on duty is inflexible as to upgrading me to accommodate my complaint but did offer to take an additional 350.00 for... more

We booked a quick weekend getaway with our family (3 kids ages 12, 5, 3). The location was fabulous. Rittenhouse Square is so beautiful to look at and walk through on our way to all the sights. We found it to be very centrally located. As soon as we arrived, my kids were taken to a treasure chest of toys... more

I didn't read the hotel reviews until after I'd booked. This was to be a special mini R&R; imagine how disappointing it was to read the negative and so-so reviews of what is reputed to be the best hotel in Phila and one of the best in the US. Within about 3 seconds of arriving, I wondered whether the reviewers... more

My husband and I have stayed here for business and pleasure multiple times over the past several months. While I would go back again, I do agree with some of the other user's comments. The location of the hotel and size of the rooms are what keeps us coming back. You don't feel shoved into a small hotel room like... more

My family and I recently stayed at the Rittenhouse. Other than generous size bedrooms and bathrooms the hotel was a bust. Expensive w/o the 5 star service. Typically, we stay at the Ritz but thought that we would try something different. The stay at the Rittenhouse helped us remember 'why' we typically opt for the Ritz. At the Philly Ritz... more

The only thing that makes your hotel titled so, is it’s location…the view is spectacular….and that’s about where it ends. The 1st room we were given smelled like smoke…while that was rectified, the cleanliness of the given room didn’t improve. I should start by saying that the alarm clock was probably never dusted since it’s been put in the room.... more

For a five star hotel there are many little things that just don't meet 5 star standards. The location is great and the staff is polite but something is just missing here. The rooms are chilly and the temperature is impossible to control. Both thermostats are located right next to the windows (genius) so the heat is always running but... more

My husband and I stayed overnight at the Rittenhouse for a business meeting. Upon check-in we received champagne, chocolate covered strawberries, and cookies, which we great because we were scheduled for a late dinner and hadn't eaten for a while. The room was clean and nice. The hair dryer was fastened to the wall in a peculiar manner that shortened... more

We recently booked a getaway weekend (2 day trip). We were delighted with the hotel in several ways. 1. The location is terrific right on the west side of the Rittenhouse square. 2. Staffing was quite attentive starting with a glass of champagne and delicious homemade cookies, chocolate covered strawberries, etc immediately after check in. 3. The room was nice... more