Horrible facility. Horrible food. Horrible service. Upon arrival, they checked us into a double even though we reserved a king. When we went right back down to the lobby the guy said "That room has 2 queens." I said "OK. We would prefer a king." He said "I'm sorry. I've already checked you in. You don't like the room?" I... more

My family used the Best Western for our family reunion. The customer service was some of the worst I have ever experienced. One of the excuses was, "the hotel is booked, we have two weddings going on this weekend. Didn't you know this! One of the elevators had yellow warning tape on it for the first two days. Why wasn't... more

This hotel was very easy to get to as it is located right off the highway - you can't miss it! Just to let you know there is a truck stop across the street but you cannot hear the trucks when you are in your room, which my room faced and even then I couldn't hear anything. The free shuttle... more

Where do I start? Well, it's not in a great location but then again the location is the best part of this hotel. Close to the inner-harbor, close to Canton with its cafes and restaurants,close to Little Italy, close to sporting fileds and close to JohnsHopkins. Since I am here on business and not tourism, the proximity to restaurant is... more

I stayed at the Best Western because there is a free shuttle to the Johns Hopkins Hospitals and it was significantly less expensive than other area hotels. After reading the reviews on this site, I was skeptical of the place, but I was pleasantly surprised with my stay. The hotel lobby is large and well-furnished and the entire hotel itself... more

This was my family's second visit to the Best Western on O'Donnell St., and it will be the last. We stayed there because of the shuttle service to/from Johns Hopkins Hospital where my father was undergoing an operation. However, unlike our first visit several years ago, the hotel shuttle no longer keeps early hours (if your operation is prior to... more

We spent a night at this hotel to visit Toby's Dinner Theater and the service was wonderful. The lobby was very nice and the rooms were great. I actually felt at home with the staff. The shuttle driver that took us to the Harbor was very nice and fun to be around. We found it a joy to tip him... more

For some reason, my excitement about attending the Stevie Wonder concert in Baltimore weakened my good senses and I didn't research reviews on TripAdvisor before booking this hotel! Imagine my surprise when I discovered that the bus terminal was attached to this hotel. Buses get a bad rap..and for good reason! The hotel itself wasn't terrible, but some of the... more

I stayed here for one night when I had an appointment at Johns Hopkins. Although the Outpatient Clinic was a good drive away (taxi $15), the hotel offers a free daily shuttle service which is great. The location of the hotel is great for drivers coming from out of town as it is right off the highway, close to a... more