Where do I start. I guess at the check-in. I can't recall the last time everything was done with hand-written paper. I guess that's not a big deal but as I'm registering a gentleman approaches the desk to ask for a room change. He has a NS room and would like to smoke. The rep. said we have no smoking... more

The price on this hotel is NOT worth the hassle. The girl that checked us in on Friday morning was very informative, and very helpful. That is the last positive thing I have to say about this place. The girl at the desk that evening was rude, and it seemed like she didn’t even want to be there. She refused... more

This is an OK place to stay if you're shopping at the Galleria if you must, but would recommend looking elsewhere. The location is great, the price is good and you get a coupon each day you stay for a nearby restaurant, so our breakfast came to about $5 each day with the coupons taken into account. It was a... more

I had to cancel a reservation at this place and called several days beforehand. They said fine but then charged my credit card anyway. The manager was a total jerk when I called. He said he had no record of the cancellation. At first he said he would credit my account and then gave me a lecture on how I... more

This hotel is very convenient to the Walden Galleria, the I-90 and the airport. We got a great rate of 79.00 for one night. The hotel is fairly new, built in 2002. We were greeted by unfriendly staff behind the counter and while we were checking in, other potential guests came to inquire about rooms. The hotel was full and... more

I was in the Buffalo area, and I actually work for another Hotel chain that is not in the Buffalo area. We had frequented several hotels for rates near the Airport and the prices were so highly horrendous. We actually stumbled across this hotel to stay at when we were shopping. We decided to go in to check on a... more

I stayed here 2 nights and the first morning the shower did not work. Only a trickle of luke-warm water. Advised the desk to fix it,as I was staying over again. The next morning..no water in the shower at all! They sent the maintence fellow...who "fixed it",but when I got in to shower...back to the luke-warm trickle! I complained when... more

The room was clean and quiet. It had the basics but I feel it could be greatly improved with a few more pictures on the walls. We each received a $5 credit toward breakfast at the restaurant which was just a few steps away. If you are planning to shop at Walden Galleria, it is a half mile away. more