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Chevin Country Park Hotel & Spa

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 34 reviews
34 Reviews
5.0 of 5 stars
9
4.0 of 5 stars
8
3.0 of 5 stars
5
2.0 of 5 stars
9
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#1 of 1 hotels in Otley
Description: Nestles in heart of the Chevin woodlands, high above the small Yorkshire town of Otley yet only 2 miles to Leeds/Bradford Arpt.
  • Address
    Yorkgate
    Otley LS21 3NU
    England
Check Rates: $177 £99 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 33 traveler reviews
  • What to Expect:
    • 3 based on 29 reviews Rooms
    • 4 based on 28 reviews Service
    • 3.5 based on 27 reviews Value
    • 3 based on 29 reviews Cleanliness
  • Recommended For:
    • 50% based on 33 reviews Older travelers
    • 30% based on 33 reviews Pet owners
    • 30% based on 33 reviews Families with young children
    • 20% based on 33 reviews An amazing honeymoon
    • 20% based on 33 reviews Young singles

Reviews of Chevin Country Park Hotel & Spa

( 1-10 of 34 )
2 of 5 stars
Brighouse
Sep 4, 2008

Disappointed with the room for the price paid. Booked an executive suite and should have expected the worst when we saw that the room number on the card given upon arrival had been crossed out and a new number hand-written in it's place. In hindsight we were probably given a room that someone had already refused. There was a broken... more

3 of 5 stars
Darlington
Aug 28, 2008

Nice hotel, food was lovley! Staff were all very friendly. Was very disapointed with the Lodge, tiny room, bathroom was very old fashioned, walls were very thin, expected much more for the price. Normal hotel rooms inside were much nicer, bigger, better bathrooms and cheaper! Nice area, easy to find. Everything great apart from the room. more

Management response from
chevingm, General Manager

Many thanks for taking the time to review the hotel on tripadvisor, we do value all feedback and aim to correct any issues raised. I am glad that you enjoyed your stay and add that the woodland lodges are due for refurbishment within the next year in order to bring them up to a similar standard to the rooms in...

Aug 28, 2008

After reading the reviews about the hotel on this website i must say i was really worried about what we would find at this hotel! We booked a Suite the night before our stay on and Dinner, Bed and Breakfast rate for myself and my partner to have a nice romantic and chilled out night together! I wasn't disappointed! I... more

Management response from
chevingm, General Manager

Many thanks for taking the time to add your review of the hotel on tripadvisor. I am sorry that your early morning was disturbed by the cupboard next to your room and will monitor this to establish ways of preventing further issues. I can only apologise for the inconvienience caused by the poor breakfast service in the morning, this is...

3 of 5 stars
Newcastle
Aug 15, 2008

Initially, I was relatively impressed with the location of the hotel. Hidden in the countryside hills, surrounded by endless numbers of trees, it presented a calm, peaceful and serene environment for a couple or party to spend a few days together. The front desk were very friendly on arrival and were also generally very helpful, able to provide advice and... more

Management response from
chevingm, General Manager

Many thanks for taking the time to review the hotel on tripadvisor. I would like to apologise for the inconvienience caused by the hot water supply to your room, we are monitoring the situation and looking at ways to eliminate this issue. Thank you for yor comments regarding the staff at the hotel, we do try to offer a friendly...

Aug 12, 2008

Two nights waiting for things to go well. Met by indifferent / ill-mannered manager on reception and followed by third rate experience all-round. Staff are a nice lot but seem to be on their knees, suffering from long shifts, under-staffing and poor managers. Can't fault the chef. You can surely find much better value nearby more

Management response from
chevingm, General Manager

Firstly I would like to apologise that your recent visit was not up to the standards that you had expected. We do try to make all guests as comfortable as possible and encourgae the staff to be approacable to all guests. All staff are generally pleasant and I can assure you that the welcome you experienced is not the normal...

5 of 5 stars
tjrogers
Aug 12, 2008

Reviews often tell more about the reviewer than the subject, as taste inevitably is subjective. I'm not sure what others who have left feedback were looking for (and judging by some of the fickle remarks, I'm not sure that they knew either). My own taste, at any rate, was catered to flawlessly. Chevin Country Park Hotel offers a remarkably peaceful... more

Management response from
chevingm, General Manager

Thank you very much for your valued feedback of our truly unique property. I am glad that your visit to the Chevin Country Park Hotel and Spa lived up to the high expectations which we set ourselves. The staff in the hotel do work hard and will be happy to receive the praise you offer. You will be please to...

Aug 6, 2008

We stayed overnight on a pre-paid dinner offer. The food was beautifully presented and very tasty with some unusual combinations and imaginitive desserts. The staff were friendly and helpful. It was a pity that the general facilities let this place down. We stayed in the main hotel building and although our room was small it was comfortably furnished however, noise... more

Management response from
chevingm, eneral Manager

Many thanks for taking the time to write a review of your recent visit to the Chevin Country Park Hotel and Spa and for your kind comments regarding our Lakeside Restaurant. I have noted your concerns regarding the ensuite and apologise for the lack of hot water, this is an area that we are investigating and that we are determined...

Jul 27, 2008

Looked nice on the website but thought different once we had arrived. The first room we were in was dingy and dirty. there was mould in the bathroom and it had stains on the floor! The second room was better but would have been very noisy, especially with two weddings on that weekend and being right next to the outside... more

Management response from
chevingm, General Manager

I am sorry that you did not enjoy your recent visit to the Chevin Country Park Hotel and that you were dissappointed by your room allocation. A full review of guest facilities is underway with the Head Housekeeper and I am confident that where necessary corrective measures will be taken. We have a unique property which requires a bit more...

Jul 22, 2008

My colleague and I visited the hotel on a business trip. After driving from London we arrived at 1.45pm to be told we could not check in until 3pm. Fair enough, we decided to have some lunch in the restaurant or bar. The restaurant was 'closed' and the bar stopped serving food at 1.45! The menu stated that that food... more

Management response from
chevingm, General Manager

Firstly I must say how disappointed I am that we failed to deliver our usually high standards on this occasion, this is out of character for the staff in the hotel and a full and thorough investigation has taken place. Policies and procedures with regard to food service in the bar have been reviewed and I am confident the future...

4 of 5 stars
North Yorkshire coast
Jul 10, 2008

I had heard interesting reports about this hotel and was very pleased. Food was excellent and the setting of the restaurant was superb - thought I was in Canada - lake side - wild life etc. My room was in the main block and was very smart, some rooms are separate pine lodges - Canada again! in west yorkshire. Down... more

Management response from
chevingm, General Manager

Thank you for taking the time to add your feedback. I do apologise for the problems at check out, there are obviously peak times at all service points throughout the hotel and we do endeavour to anticipate these. I hope to welcome you back to the Chevin in the near future.

Reviews of Chevin Country Park Hotel & Spa

( 1-10 of 34 )
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Chevin Country Park Hotel & Spa Also Known As

Address: Yorkgate, Otley LS21 3NU, England