Service is not what you are used to in Japan however the guestroom is huge, in-room amenities amazing and the bed is 2 x 4 meters (yes two meters in length and 4 meters in width). The balcony -large- overlooking Imperial Palace and Gardens is fantastic. Would definitely return.

We booked 2 rooms & they kindly reserved 2 connecting rooms one upgraded to higher standard than paid for, both rooms were of a good size. As with most things in japan the rooms were well kept despite their age & the service was impecable. The Hotel is close to both the rail & underground stations(15 mins by train to disney!) in addition is set in the palace grounds so very quiet. The only negatives are that being in the office district there is limited shopping / eating within walking distance , there a lots of restraunts in the hotel although very expensive and TV channels were very limited(10 approx -9 in Japanese) not what we expect internationally. I would definitely stay here again as I have young kids(quiet) but would recommend a hotel in a more lively area for younger couples seeking more nightlife/shopping.

I stayed here with two friends just recently and it was just a totally pleasant experience. The room was great -- small but not cramped even with three of us (traveling relatively light with 3 rolly suitcases and 3 smaller bags). The third bed was a fold-out loveseat, but they added an extra mattress and my friend who slept on it said it was completely comfortable. We requested nonsmoking and a view and got both; the view was not of the palace itself but of a neighboring garden, really nice, and the window could be opened for fresh air.

The immediate location felt like a 9-5 financial area, but (as in all of Japan) we felt completely safe even late at night. Your best bet for food and activity is to head towards Tokyo Station, which the hotel website says is a fifteen minute walk; we found it much less, even with the intense heat. On the way you'll pass a shopping mall (see photos) with several pastry shops and a five-story Maruzen bookshop that has a cafe, and if you go down the escalator there are more restaurants downstairs, even before you venture into the madness of Tokyo Station. Once you're in Tokyo Station, try and find signs to direct you to "Kitchen Street".

Note: plan on being seated for dinner by 9pm, which means if you like browsing restaurants (so much fun!) start looking by 8. Everything pretty much is closed by 10, and while the hotel does have 24 hour room service, it's pretty exorbitant -- 950 yen for a cup of coffee. Downstairs from the hotel lobby there's also a small complex with shops and restaurants we didn't discover until the last day of our stay, which could be a good bet for breakfast.

I also stayed at the Hotel Excel Shibuya Tokyu a few days before, also excellent. I'd stay at either of these again. Probably I would pick this hotel in the spring/fall for its proximity to the palace gardens (which are open most days of the week with no reservation; the palace tour itself, for which you have to make a reservation, was interesting but not fabulous); in the summer I'd probably lean towards a hotel with less walking to Tokyo Station (we never used the subway).

Most entertaining moment: walking into the lobby in our touristy gear, backpacks and Tevas and hats, and discovering some sort of diplomatic reception about to happen, with dozens of formally suited people waiting in the lobby for guests arriving in black sedans. (The palace is a working palace, so there are events going on fairly often.)

Stayed at the Palace for 4 nights in single room. Stayed here a few years ago. Very comfortable and very clean, if somewhat dated bathroom. The room itself was very nice and modern. Helpful staff. There is a small but excellent gym at the hotel, with life fitness products (treadmills, eliptical and bikes) all in new condition. The gym is extra clean. Fantastic area; across from the Imperial Palace, walk to the Ginza, 2 blocks from Tokyo Station. Breakfast at the hotel is average for Tokyo. Lot of excellent restaurants and starbucks in neighboring office complexes. Free broadband access.