Here are my notes from an early December stay at Peninsula Tokyo -- single occupancy stay while attending a wedding. Overall I thought it was an excellent hotel that was super-conveniently located. Not exactly inexpensive, but in this category I think it offers a lot for the money.
The Hotel: Everything still feels & smells brand new. It's a stand-alone building, so it's nice not having to wade through a shopping mall / office tower crowd on the way to the hotel.
The Room: I stayed in Room 1311, a Superior King (= standard) room booked via the hotel website. It was clearly the smallest room category offered, but my feelings weren't hurt; by Tokyo standards I think the room can pass as a junior-junior suite, with an intelligent layout that basically avoids your having to stare at your bed while lounging on the couch & watching TV. Wonderful material used throughout, with lots of textured material like wood and granite. Controls for room temperature *and* humidity. Great audio-visual system setup, including my first in-room internet radio station. The sound quality is as internet radio does, but it's still nice to have tons of music genre on hand. In-room espresso machine is handy for taking a quick breather in between activites. There's also a FOMA (3G) phone in the room, enabling use as a cordless phone throughout the hotel. It's a cute feature but I would have found it much more useful if in-city calls were enabled (and billed to the room). (I rented a mobile phone via the business center, and it's fine, but they don't come with email enabled. Ugh.) The room phone also has a brilliant IP Phone feature, offering presumably dirt-cheap calling rates (or free?) internationally; I didn't see any notes around the room as to the calling rates, but it's a great touch. Nicely furnished bathroom, with the requisite top-of-line Toto Washlet (with motorized seats) setup. The room looks out to another office building (reminiscent of mid-town NYC hotels) but this wasn't a big issue as it was a weekend stay.
The Staff: Varies between amazing to... "meh." Check-in was slow-ish, as if still going through on-the-job training. The door people & bell staff were unfailingly polite, the concierge was helpful. The most amazing was the room valet & cleaning service, though -- I asked for a dress shirt to be pressed at 7pm (regular service cutoff is 10pm, with "by next morning" return) and it came back within 15 minutes. Check-out however was an absolute disaster -- the hotel was fully booked for the weekend and the crowd completely turned over at exactly 12 noon, the check-out time. Calls to the bell desk went unanswered, there was a 20-person queue at checkout, and when asked if I could just leave the key in the room and have the billing details emailed to me, the man handling the line responded that I needed to have Express Checkout arranged beforehand. Egads.
Location: Outstanding. Perfect. My current favorite. (Previously I used to stay frequently at Cerulean Tower in Shibuya for work.) Insanely short walk to the heart of Ginza (between Yurakucho Bic Camera, Muji flagship, Uniqlo flagship, and the new Tokyu Hands Ginza, all of my usual Tokyo shopping needs can be completed in like an hour), direct in-building connection to the Hibiya subway station (from which the lines can take you anywhere with zero or one transfer) and a 1-block walk to the Yurakucho JR station. A convenience store 1/2 block away, open 24 hours with everything you need. What's not to like? I agree the Park Hyatt is a perfectly fine hotel and all, but the Peninsula lets you walk right into center of everything with no shuttle buses and taxis.
Conclusion: Is it worth 2X Cerulean Tower's room rate? Maybe. Sometimes. Certainly for short stays requiring super-efficient surgical shopping strikes.
Quick tip: The limousine bus to the hotel makes 2 slow and anguishing stops at TCAT and Tokyo Station on the way to the hotel -- I think the return trip to Narita makes like 4-5 stops on the way out. Unless you have a ton of bags, repeat travelers should certainly take the Narita Express and hop into a cab at Tokyo Station.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Shopping, Other