OK where do I even begin. There are so many lovely, wonderful things about this hotel.

First, the overall style: if you're looking for high-tech modern skyscrapers like the Park Hyatt, this hotel isn't for you. If you prefer a smaller hotel, with a classic, understated, quiet elegance, where you can relax and leave your stress behind, then don't stay anywhere else.

The staff here is wonderful. They are exceptionally courteous, helpful, and welcoming without being the least bit intrusive. If it rains, they have dozens of umbrellas at the door in case you should need one; if you don't speak Japanese and are going somewhere, they will write every detail down for you and make sure you know exactly how to get back to the hotel; if you need a taxi at 5am, no problem. Other hotel staff around the world should come here for lessons!

The rooms are very comfortable and so thoughtfully laid out. Every detail was considered, such as a dimmer switch for the bathroom light, buttons next to the bed that allow you to open & close the curtains without having to get up, high-speed internet access in the rooms (there is an extra charge for this),an unusually large marble bathroom with a deep soaking tub and a separate glass enclosed shower; in the dressing area, there's also a built-in vanity where you can dry your hair, put on makeup, etc. They provide robes, slippers, pajamas, an in-room safe, a very good hair dryer (not the wall kind), and wonderful soaps. You feel at home here immediately.

The location is great - right in Ginza, near fantastic high-end shopping (bring your savings account) and restaurants. It's also only a short walk to the subway.

My only disappointment is that I had to leave! I hope I will have the opportunity to stay here again sometime in the future. I loved this hotel and I'll always remember this special place when I think of Tokyo. My thanks to the hotel staff for making my stay so enjoyable.

We've stayed a week at this wonderful hotel, and just extended another week. The location is superb, and the service is fantastic. The concierge has helped with a variety of issues, including airplane problems and restaurant reservations, and we've been consistently surprised and happy. Very kid friendly -- just ask our three kids!

We were truly impressed by every aspect of this hotel, particular the superb unobtrusive service.The staff made us feel at home and the welcome so warm and personal it felt as if we were special guests in a friend's private chateau. Service was second to none and befitting of the typical Japanese hospitality and charm. We booked through the American Express Platinum Card and got upgraded to a one-bedroom suite with views of Tokyo Tower. The suite was spacious for Japanese standards with an unexpectedly huge marble bathroom. We were truly impressed and made the big mistake of moving to the Park Hyatt Hotel thinking it would be an even nicer treat for the latter portion of our hotel stay, which turned out to be a disasterous move! We have stayed in many hotels in Tokyo and the Hotel Seiyo Ginza is simply the best! Two thumbs up to the wonderful staff!

We stayed in Seiyo Ginza in January and again in August, 2006. On both occasions, we were delighted with the treatment we received.
1. The staff were exceptionally courteous and friendly in all their dealings with us. The rooms were spotless.
2. The location in Ginza was very convenient for us - close to restaurants, shopping, Tokyo central train station, etc.
3. Concierge services were exceptional - not only routine things like restaurant reservations (always got us what we asked for). They also picked up tickets for us at the station, phoned ahead to a ryokan to make sure we could get transportation there, etc.
4. We made several trips out of Tokyo, and left luggage with the hotel. When we returned, our things were already back in the same room, as we had requested. (This might not always be possible!)
We plan to stay there again as soon as we can.