We just got back from Pompano, and I'm a little surprised at how overwhelmingly positive most of the reviews are. Most of the reviews rave about the staff, and they are definitely one of the best things about Pompano. The staff are incredibly friendly, warm and accommodating. We brought a small infant, and we were overwhelmed by how the (highly international by the way) staff went out of their way to accommodate us. It's obvious that Pompano makes this a priority. The resort feels family-owned, which is a really nice and unusual thing. The location is extraordinary. We didn't care that the golf course is all dug up for refurbishing because we're not golfers. It's noticeable that they're doing "construction," but it's certainly not distracting. The not so stellar things are:
* The fitness center is pretty bad. The equipment feels old and second-hand, it's hot (even with the AC running, it was usually around 80 degrees in there), and it could be cleaner. There are spiders hanging in the corners (those stringy ones that even an arachnophobe like me can handle, but still, it just looked dirty and a bit creepy). There's one TV which is not visible from most of the cardio machines. It is in no way a "spa-level" fitness center. I would have preferred to pay extra for a nice on site gym.
* The food is pretty good, but not great---I was disappointed and surprised that a place that obviously is trying to compete with places like the Reefs has relatively average food. From the bread, which is obviously bought pre-baked and frozen, to the small portions, to the not very imaginative menu, to the over-done meat and fish, it just isn't on the level of what you would expect. If you're used to eating in good New York restaurants, you'll be disappointed. The one thing that truly stands out is the very generous size of the glasses of wine. Still, good food is really important to me on vacation, and Pompano just wasn't great. Better than a cruise, but that's not saying too much. (The mixed drinks weren't anything to write home about either---generic and rather weak overall.) We did exchange dining at the Reefs one night, which was excellent. I wish we had stayed there.
* The rooms. We had a standard room, so I wasn't expecting the presidential suite, but the decor felt very 80s. Rather Holiday Inn. There was a coffee pot with decent coffee, but the creamer powder was all crusty, it came out like a flat beige card that you had to dissolve in the coffee. And there wasn't enough of it. Why not provide little half and half packs in the fridge? The were more spiders in the corners of our room/bathroom, not just the stringy ones. Obviously the housekeeping comes in to clean the rooms, leaves the door open, and never looks behind the door. The bed was not horrible, but not especially comfy, and the kind size bed was of course 2 twins pushed together.
Also:
The beach is small, but so is the resort, so it didn't feel crowded to us.
Overall the resort felt very homey, the staff was phenomenal, and we did have a wonderful stay. It just wasn't at the level I hoped it would be, and thought it should be, considering what we paid and where else we could have stayed for that amount of money.

while we always stayed at the Sonesta it was destroyed during the last big hurricane, not used to a smaller hotel we were pleasantly surprised by all the amenities and great resturants but most of all we were impressed with the staff. after meeting us on our first visit they remembered our names and always were very eager to help, without expecting to be tipped, we returned the following year to a staff who remebered us and plan to make it our destination from now on, they dont match the larger hotels they surpass them.

My husband and I chose Pompano for our honeymoon based on the overall excellent reviews on TripAdvisor. We're so glad we made the choice! We booked an ocean-view suite and used the resorts meal plan which included breakfast and dinner, a nice print of the resort and a bottle of champagne. The food at both restaurants was excellent. The service from the staff at Pompano was very good at all times and our room was always spotless. There was always someone there who could help with whatever need or answer any questions you may have. The resort located very close to both the ferry and bus stops and there is a free shuttle that will drop you off and pick you up at either stop. It's very easy to find your way around Bermuda using the map provided by the hotel. We never felt threatened or unsafe when we were in town; most Bermudians are very friendly. We always used the hotel safe when out of the room and kept the patio door locked though because the hotel did post warnings about hotel theft in the area. The front desk sold us passes for the bus/ferry and explained which bus to take. We started all our days with breakfast and then journeyed into the different towns for lunch and sightseeing activities. Food in Bermuda is expensive so this worked out very well because we got to enjoy the local restaurants without spending a fortune on dinner. Ask your cab drive to stop on the way in and pick up alcohol if you want to have a few drinks in your room to save on cost. Drinks at the resort are not included in the meal plan and can add up. We did spend one entire day at the resort and kept busy on the beach and rented a boat from the water sports center. There is a bar on the beach you can easily order drinks from and you can get a nice lunch from the poolside bar. There is a small game room with a couple video games and ping pong but it was more for kids then adults. The ping pong balls were all smashed and the games were very old. It is probably there to keep kids busy if you bring them along on vacation. The resort has a nice workout room overlooking the ocean that was very clean and had good up to date equipment. There isn't much walking to do around the resort area and most of the roads in Bermuda don't have sidewalks so this was helpful to get some exercise in. Pompano also has a nice tennis court you can use for free; you must call the front desk to book ahead of time. The resort also offers a discount for golf at the nearby Bellwood Golf Course. The Pompano will even make the tee time for you. We had to take a cab to golf which cost around $30. There is a lounge in the hotel that offers entertainment every night. It's definitely not a party place if you are looking for somewhere wild though. The entertainment is pretty mellow but nice and relaxing. If you are looking for a peaceful, romantic place to spend your honeymoon, we definitely recommend Pompano. We would like to come back again maybe to celebrate an anniversary.

My wife, myself and 9 year old son stayed for 7 days at the Pompano Beach Club. We had a great time and would highly recommend the property. We had a deluxe room in Marlin Manor (#20). It was on the second floor and had a great view. The location was great for going to the pool and the beach. It was also central to the restaurants and lobby. The room was large with a huge bathroom and very quiet. I would opt for the deluxe room. The maid service, including turndown was very good. We enjoyed the beach, althouigh small, we spent most of the time in the water. We never had a problem finding a chair to sit and use for our towel and other gear. I understand why there is such a loyal following and why so many people return.

I was a little anxious reading other reviews prior to leaving. I can see that if you had a critical eye, you could find fault with some things. In places, the railings going to the beach could be in better shape and the carpet in some of the main areas could be updated, but I would say that these were very small issues and should not stop you from staying here.

The food was excellent, we ate in the Cedar Room every night. The staff was wonderful and worked very hard to make sure that you had a good time.

The front desk was very accomedating and was a great help in planning daily activities. I do not think that you will get such personalized attention in the larger resorts. We used the bus system and ferry system to get a round. Someone at the hotel was always available to bring us to the stops and pick us up.

This was a very relaxing vacation and the island itself is beautiful and the people we met to a person were nice and accomadating. Please don't hesitate in staying here.