We were a group of 4 visiting the BlueBay from April 19-26. I came in with pretty high expectations because I had heard such great things about this place. Well it not only met our expectations but exceeded all of them especially with the food and the animation team.
Resort: It's a nice small resort with the 2 main pools and buffet being the central area. There are 3 pools. The first one is 3 ft deep and had the swim up bar. The second is 4 ft deep and some of the activities are done in this pool. The third is the quiet pool by the spa and is 5 ft deep, pretty small, and has jacuzzi jets at one end. The beach is only a 2 minute walk away. Since Puerto Plata is on the Atlantic coast, the water is not turquoise and the sand is not white. This wasn't a problem because we already knew this. The water is calm due to a wave wall. There were always chairs available at the beach and by the pools. We never cared much for umbrellas or palapas but we saw a few available most of the time. Everything is always kept clean. You could see lawn maintenance and cleaners around at all times. The lobby is very nice and has laptops available for anyone to use.
Rooms: Our rooms were always cleaned during the day and we always had turndown service at night while we were at dinner. The rooms are basic but big. We had requested 2 rooms next to each other and we got them. We always had fresh towels and beach towels. We were left a towel swan once and fresh flowers a few times. The beds were a little too firm for my liking but I didn't have any problems falling asleep. The pillows aren't all the same. We had one that was lumpy, so we grabbed the extra pillows from the closet and found them to be much better. The mini fridge has a jug of water, a bottle of coke and sprite, and 2 beers. The first one is free, if you want it restocked, it will cost you $10 for the week. The water is replaced daily and that was all we needed from our mini bar. The air conditioning worked great. We never had any problems with it turning off while we were out because the fan in the room would stay on. We even turned off the air conditioning a few times because our room got too chilly.
Buffet: I love food and will eat almost anything especially if it contains meat. The buffet was excellent. They would switch it up each night with different themes. Our favourite was the Mexican night because they had fresh fajitas at the grill station. I also liked that the resort has a healthy section in the back right corner for people who want that option. The food was always hot and replaced often. They always had a pasta bar open at lunch and dinner and we considered this as a last resort if we couldn't find anything that we liked. I was the only one to use it and it wasn't because I didn't like what was being served, I just wanted to try it. We loved the buffet so much that we questioned making reservations for the a la cartes. All of us loved the breakfast buffet. Some people have complained about the breakfast being repetitive. It is true, it's repetitive...but only because they serve everything you want for breakfast. Made to order eggs or omelettes, bacon, sausage, toast, pancakes, fresh fruits, cereals, yogurts, fresh juices, etc. By the third or fourth day, the omelette guy (forgot his name) recognized me and threw on 2 over easy eggs for me while I was waiting in line. When I got to the front to place my order, my eggs were done right on time. That was a nice bonus to the already excellent service.
A La Cartes: We visited all three and liked them all. The grill was my favourite and I had the chateaubriand; which I highly recommend. You must have at least 2 people sharing it to be able to order it. The Oriental was very good and had the biggest selection on the menu. It comes with free sushi and sake to start before you place your order. I wanted to have the peking duck but couldn't since once again it requires 2 people to share it. I wish I would've known that. The fish restaurant was our least favourite (one person in our group doesn't like seafood) but was still very good. They accomadated her order by taking out the seafood and replacing it with something else. The service at all 3 restaurants were excellent with Francis being our favourite server. They serve wine with all your meals and they're actually pretty good. I wouldn't say that it's the best wine I've had but it went well with the meals. Oh and our servers never let our wine glasss get empty. I'm not sure how many glasses we actually had because they were constantly being refilled.
Bars: The resort has 4 real bars. I think they claim to have 5 but I think the fifth is the one in the buffet. Since you never have to get up to get a drink in the buffet, I don't really count it as a bar. The other four are the pool bar, swim-up bar, beach bar and quiet pool bar. The beach bar is open 24/7. It's a nice place to unwind at the end of the night and it's an added bonus that they serve food too. You can come back from the clubs at any time and grab something to eat and drink. The main pool bar is right by the theatre and is open until midnight. We would stay until last call and go out to Coco Bongo. The bartenders are very friendly and professional. My favourite was Victor but Juan was really good too. The liquor is Normandy brand and isn't that bad. Are the drinks watered down, you ask? Yes, but not to the point where you can't get drunk. And if you really want more alcohol, just ask and they'll do it. If you are really looking to get drunk quick, order a manhattan.
Entertainment: We saw a few shows while we were there. We caught the Michael Jackson Show, Water Ballet, Magician, and Circus Night. The best one was Circus Night with Michael Jackson coming in a close second. The Magician on magic night was horrendous. We were all excited to go out that night and were drinking and by the end of his show, we were pretty much ready for bed. The Circus Night has a magician and he was infinitely better. Two people from the animation team participated in the trapeze portion of the circus show. The water ballet was nice but I wouldn't have cared if I had missed it.
Animation Team: These people are amazing. Always full of energy, very friendly, and try their best to ensure you enjoy your vacation. They would walk around and ask you to join in the activities but never forced anyone to join. The water aerobics with Lorenzo were a lot of fun (I normally hate aerobics). Tony Montana and Mosquito are hilarious. Lucas aka Minitro was always friendly and took care of us nicely. And last but definately not least has to be our favourite Rosa aka The Cat. She is a little ball of energy and a great dancer. When we would go out at night, we would run in to some of the animation team even after having worked the entire day.
People: I have to add this in because they also helped make our trip great. The guests at the resort were really friendly when we went. If you want to keep to yourself, nobody will bother you. But if you enjoy meeting new people like I do, this place is great. Thank you to everyone who made this an amazing vacation; Andy from NB, Jimmy and his crew from Toronto, Bjorn and Katya from Germany, Shelby and Megan from St. Catherines, and of course Joel and Mahar from Chicago.
Extra: We did tip regularly but nobody ever asked or expected a tip. I have worked in the service industry and believe in tipping. I don't tip to ensure good service. I tip for good service. We tipped our maid, a la carte servers, and bartenders. Some people told me that when they left money for their maid, she put it off to the side and left it there. You will not get treated worse if you don't tip. Oscar Lora (the manager) was always around. We never had any problems, but if we did, we knew we could find him. We booked our excursions at the mall next door. Don't believe the scare tactics used by your tour operator. Some people booked through people on the beach, I prefer going to the kiosk and ensuring you get a receipt. They also allow you to do down payments at the mall, and you pay the rest when you get picked up. I was on the same trip as other people who booked through the resort. We walked down the beach to visit the flea market. It's about a 20-30 minute walk and is really nice with Mt Isabella in the background. You can barter at the flea market. Just cut whatever price they originally say by 75%. That''s a good starting point. If you go into town, refuse any offers for a tour guide. You don't need them and they will drag you around to their friend's and families' shops. Same thing if you go up Mt Isabella.
All in all we thoroughly enjoyed our trip. The BlueBay is fantastic and we highly recommend it to others. You will notice that almost all the complaints about this place were made before BlueBay took over. It is an excellent 4 star hotel and has the added bonus of being an adults only. There were plenty of people from all ages groups when we went.





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