I am currently staying at this resort i booked through cheap caribbean and apparently those who book through that tour operator are only booked in room 5 and 7. they are the oldest rooms furniture is old, room is dark, no washclothes, televison remote didnt work, sink is cracked it looks like a cheap motel. I came to sunscape with my mom as a 50th bday and am regretting every moment of it. I arrived yesterday and have complained so many times about the room but they say oh! you booked through cheap caribbean and u got the super saver room, which looks nothing like the room on the internet. I just went to the cheap caribbean website to see if they were showing avialibitites since the hotel says they cant change my room and i noticed that they posted the fact that the hotel is under renovation but that wasnt posted 2 months ago when i book my trip. I am told that my room can not be changed and if i want to change then I have to to pay and additional $420 to upgrade the room. I stayed here last may in building 3 and it wasnt considered an upgragded room at that time, i booked through cheap caribbean now sunscape is calling building 3 (sunscape club) that room was nothing like the rooms in the building i am in. I came back here because I was satisfied last yr. However this yr I am disappointed and upset. There are so many ppl that are complaining about their rooms and all they say is there isn't anything I can do. They say by November the entire resort (rooms, lobby, etc) will be renovated. I wouldnt take the chance to come back here again. I work hard and so does my mom and was looking forward to this vacation and its not what I expected.
I will take pics of the room and when i get back i will post them.

Booked 10 days in Sunscape Casa Del Mar April 19-29th through Apple Vacations. 14 of us went (9 adults 40-50 y.o. and 5 teens 15-17 y.o.). We have been in Punta Cana, Puerto Plata resorts in DR, overall this was our 6th trip to all inclusive resorts in DR and Mexico, so you can trust our judgment.

This is great resort for the first time Caribbean travelers. Great beach, pool, beautiful grounds with good weather is going to make your trip. But if you have been in DR and Mexico before and looking for better resort few things you have to consider.
BEACH: Gorgeous, sandy beach with a lot of shade from palm trees and huge oversized palapas. Blue calm water. We spent most of our times there. If you want to stay under palapas you have to reserve a chair at 6:30-7:00 a.m.

GROUNDS: Beautiful well maintained grounds with bird house, flamingoes, exotic flowers and trees. Spa is the best place to be. If you order massage, you can make half a day out of it, enjoying Jacuzzi with iced tea bar, grounds, hammocks and benches in quiet secluded areas. They call it Ecology Spa.

POOLS: Two big pools. Main pool with and “Infiniti Pool” with swim up bar. Clean, well maintained.

FOOD/DRINKS: Good quality but same selection every day. They had “International Food Day”. The only “International” was flags in a lobby. Food was same as usual. We booked Italian and Asian restaurants…not worth it. First there were nothing special, second, after one hour waiting to be served we decided to stick to main buffet.
Drinks suck. They all made from local brands and pretty much watered. Lobby bar has some top shelf brands…Beer was our best drink.

ROOM: Big spacious room with balcony, bathroom, safe, iron and fan. Everything was in working condition. Some people had rooms that need renovation. Ugly old white furniture, broken chairs and shower doors with mice running around all night. Have to mention that there are a lot of rats in this resort. You will see them at nights crossing sidewalks.

MANAGEMENT: Poor, typical for most of DR resorts may be except for Iberostar chain. Don’t be surprised if they forget to fill up your fridge, don’t give you enough towels. One day mate fixed one bed and disappeared….We had to call on front desk to bring us towels and finish clean up. Main buffet was constantly short on dishes. Imagine the trays full of food but all people staying in the middle waiting for the dishes. Same thing in the morning with glasses for fresh fruit cocktails and in lobby bar at night. I never saw lobby bar serving drinks in plastic caps.
This is a first all inclusive resort I ever seen that doesn’t use color coded wrist bands. If you have teens 15-17 years old, they can get alcohol drinks very easy since nobody is going to bother to ask them for ID. Be aware of it.

TIPS:
1) Bldgs #2, 3 and 4 are most convenient. Located between main restaurant and beach. We e-mailed request for bldg #3 few days before departure. Worked.
2) Bring your own snorkeling set
3) If you smoke cigars be aware that all vendors and small stores sell counterfeit cigars. The only place to buy real cigars is Duty Free shops in Airport.
4) Be aware of pinkish purple jelly fish. Few people were seriously hurt
5) Book your snorkeling trips through water sport booth on a beach. Apple Vacation’s trips have much higher prices.
6) Bargain hard on Jewelry from local vendors. We bought few pieces for $25.00. Starting price was $130.00
7) If you have some cloth or shoes that you not going to use or towels, give it to locals during your trip. They appreciate it. They are very poor.

ok here is the story. we arrived and recieved a room fairly quick. I had requested a ground floor due to the fact that i had two little kids with me and thought it would be more conviniet. when we came into the room it was all discusting and old. I expected a lot more from a 4.5 star hotel/resort. The room was tiny, no closet space and barely any space to move around. It looked like the last time there was anything done to make it look nice was pre ww2. we keapt the room only because it was the ground floor otherwise it was the 3rd floor. the bathroom in the room was discusting and old with old tubs and shower curtains with mold on it. the drain system didnt work. the maids were just horrible. they dont understand a world of english and i keapt asking them to clean early cause i have a baby will go down for a nap and they didnt do it. we stayed ten days and sometimes our room was not cleaned for two days in a row. i never had this at any resort we stayed at. they clean all day long and people cant even go rest in the room . if they do they will not be cleaned. we stayed in building number 4.they said if we want an upgrade it was a 40 dollar charge per person , perday for a club room. the choice of food was just horrible. it was the same thing everyday. rice , rice and rice with everything. they had a barbecue one day at the beach and then u had the left overs from the beef leg as a stew the following day for lunch. there was no viriety. i cant recommend anyone with kids to go there cause there is nothing for them to eat. i had both of my boys on cereal and yogurt all day long. so to finish this long story. the resort is old , the rooms are nasty and the food is bad.

My husband and I just returned from a week in Paradise! There were over 40 of us that went down for our friends' wedding. Having read mixed reviews prior to going down, I feel compelled to share our experience. We were in Building 1 which I understand has been renovated. The room itself was large and well appointed with an equally large bathroom. We had lots of room for our clothes, the safety deposit box was also large. The mini fridge was always restocked with lots of water and soft drinks.

We tried every restaurant except for the Japanese, and the food was fantastic. Some of the a la carte options were smaller quantities, but it just meant some of the men ordered more than one appetizer, entree, etc. The wait staff were good (sometimes forgetful when it was really busy), but we wanted for nothing!

The bartenders at the swimup bar (specifically Wilkin and Wandy) were always smiling and having fun! We were easily recognizable by the go-cups that the bride and groom had provided for our group (plus we tipped well for good service!) so we never waited for drinks!

The beach is absolutely beautiful, the ocean was like bath water and the snorkeling just from the beach was amazing! We also took a full day catamaran tour and did other snorkeling around the area which I highly recommend.

Overall, our entire group had the best time ever, and we all want to return for the 1st anniversary!!!