Contrary to usual Camino Real standards, this stay was pathetic. Suffice to say, the first room we got didn't have a working telephone line and the a/c didn´t work. After complaining we were assigned to the Presidential Suite (they told me it was the only room available).
Thinking this was more than adequate redress, the following things happened:
- We found a 6 in. scorpion in the bathroom (pic attached)
- The terrace jacuzzi was filthy as none I have seen (pic
attached)
- The deadbolt didn't work so we slept kind of unsafely
- The following morning there was no water in the shower and
after service was reestablished we never got hot water
- At check-out they tried to charge me with mini-bar articles I
didn't consume.
In synthesis, terrible. People at the hotel were attentive enough but obviously that does not compensate for a dangerous, filthy, water-lacking, plage-ridden property.
At my own asking (not their initiative) not to be charged, I got a puny US$23 off my US$153 bill for the night.
I have formally complained to management. Will keep you updated about the response.
In this ocassion my only advice is don't go to Camino Real Acapulco unless you like to sleep among scorpions and filth, shower with cold water, like to get robbed at check-out and like to risk your safety with a threadbare 2mm. chain.






Location
Check in / front desk
Service
Location







