My husband and I (in our 30s) have travelled to many places in Europe, and the Carribean, so we have developed high expectations over the years. We were careful to check everyone's reviews before booking with Fiesta Americana since it was our first time in Acapulco.

Overall, the experience at the hotel was wonderful. We intentionally did not take the all-inclusive package because we wanted to explore the local restaurants and city life. However, we did eat breakfast and lunch at the hotel a few times, and we were satisfied.

Travelling in April is fantastic because we avoided the crowds around the pool & beach. You also get more value on your excursion trips because the tour guide gives you more personal attention when the group is very small. For those who plan to travel next year, Easter (or Holy) week is a very busy time since many Mexicans vacation at that time.

Here is a breakdown of my review:

Hotel:
- friendly & professional staff (not all staff speak English)
- we didn't mind tipping extra (about 15%, even though service charge is included for every meal). We learned that busboys and waiters make less than $10 US/day, so an additional tip is not only very appreciated but after seeing much poverty in the city's boroughs, we really didn't mind to tip more.
- nice, spacious, clean rooms
- we asked to change room after one night because it faced one of the local night clubs and the music was too loud. Staff gladly changed our room to another oceanview room the next day.
- location very good (close to everything)
- pools were clean
- beach was very nice, clean (on the weekends, too many vendors). Very strong undertow, and not easy for swimming.
- a little crowded on the weekends, but significantly less guests during the week

To avoid:
- Puerto Marquez (we went there for the beach, but the water was very dirty, and saw extreme poverty in the town)
- Paradise Restaurant (has a great view but despite the recommendations of the local people, we did not like it. The beef was undercooked, and there's a strange odor in the restaurant.
- SuCasa (similar to a chain restaurant, not authentic, and the owners appeared to treat staff rudely and unprofessionally)

Must see or go to: Restaurants
- Madeiras Resaurant (great food, great view of the Bay, about $75 per person for a la carte menu (includes wine)
- El Olvido Restaurant (on Condesa Beach, not far from the hotel, beautiful decor, views, about $50 per person for the fixed menu special, very romantic.
- Baikal (close to Madeiras)

Must see or go to: Tourist Trips or Activities
- swim with dolphins ($95 US per person for 1/2 hour)
- Pie de la Cuesta (will take your breath away....miles of virgin coast)...recommend to go with a tour operator. You will see a lot of poverty on your trip to the site. Restaurants not recommended in that area, except for El Terreno Private Club.
- Coyuca Lagoon (part of the Pie de la Cuesta excursion trip.
- Los Flamingos Hotel & Restaurant (great sunset views, same place where 50s actors vacationed, live local music)
- Cliff divers/La Quebrada: not necessary to pay $20 US per person to sit at a restaurant to see the divers. You can view them from the public square or street.

Additional Tips given by locals and other tourists:
- Isla La Roqueta is overrated (lunch included in the excursion trip is really bad, long line ups at the buffet table)
- La Perla Restaurant (where you have a view of the cliffdivers), food not great.

Taxi:
- We met Pedro (who is often assigned at the hotel) and speaks English. He was very reasonable with his rates, very professional, friendly and can pick you up at scheduled times or will drive somewhere with you and wait (if need be). We met another driver before meeting Pedro and he tried to overcharge us. We were lucky to find Pedro. I believe he drives taxi car # 0365.

In the middle of the action with great access to the beach. This is not a quiet area but if you have a room on the opposite side of the pool you will not be disturbed by the noise. Staff was very helpful, had a problem with one of the TV they came over within 10 minutes. Room was almost too big for 2 , I would recommend it to a friend

We are a family of four traveling on spring break with 2 college age daughters. When we arrived at 1:00 pm we where happy with check-in. One room was ready and the other would be shortly. We had a one bedroom and a suite for the girls. The girls got their room about 7:30 pm. We did not have a coffee pot in our room. Thankfully the girls did. The shower doors where broken off our shower. The maid did bring in shower curtian. The jacuzzi did not work., and water from shower was so little that we showerd in girls room. On our first full day there both girls went done to the work out room and worked out. Two days latter we where told we had to pay 100 us for the week or 5us / person /visit /day. Also on the second day ( I am a 50 year old women) I was stopped and questioned and told I had to wear a wrist band (after room was varified). My husband and girls wher e ever stopped. The music is verry loud and goes until 6:00 am. I know I have said all the negitive right off. The rooms are very nice if you have a one bedroom. It is a time share but they do not bother Americans or Canadians I think it's mostly for mexicans from mexico city. I think north america is new to this hotel. We had a 200us credit at the hotel and tried to get a balance on it 2 times and could not. We left with 73us still on credit . Check out is 11am they let us have our rooms until1:00 witch was great but we could not use the remander of the hotel credit for lunch. Our bus picked us up at 3:00.

Just returned back from a week at the Fiesta Americana Villas and was very impressed by the property. We arrived on a Saturday afternoon and check in was quick and efficient. We wanted a room overlooking the pool and was granted that request as well. The hotel overall was very clean and fairly modern. It happens to split as a timeshare property as well but we were not once hassled to attend any type of presentation. Our room was located on the 16th floor with a great view of the city and amazing sunsets. The room contained a King bed and a pull out sofa bed along with a mini kitchenette that contained a small fridge, sink and utenzils. This was a great feature as we stocked the fridge full of water, soda and beer. There was a TV with mostly spanish channels but had a few english ones to suffice. The only downfall which has been mentioned before is that the pool side of the hotel is more noisy due to the bars along the beach blarring their music till 5 or 6 am on most nights. It was not unbearable though. The pool area of the hotel was very very nice. The lounge chairs were snapped up early on the weekends but there was lots to choose from during the week when it wasn't as busy. The lower pool bar had 2 for 1 drink specials from 11 am - 6 pm all week when we needed a cold drink around the pool. The hotel had a couple restaurants as well but we did not use them due to the variety of other restaurants surrounding the hotel. This hotel is situated perfectly in the middle of the bay and close to all the action in Acapulco. An ideal choice!!! All in all I was impressed by the hotel and its staff. Everyone was very helpfull and friendly and I wouldn't hessitate staying in the future. Overall a solid 3.5 star by Can/US standards. Enjoyed our stay!!!