We recently stayed 4 nights at the Fairmont Pierre Marques which is the sister property to this hotel. As a guest of the FPM you can also use the Fairmont Acapulco Princess during your stay. Although our experience at the FPM was excellent we can not say the same for our encounters at the FAP. On our first trip over our dinner reservation was "missing" at the Italian restaurant even though our conceirge had clearly made it. When we showed up with our slip ( which you NEED to have as your insurance) we were given an almost snotty attitude. As we left they admitted it was their mistake but not a great intro to the hotel.
On our third day we decided to try the pool at the FAP for a change and found it annoying that we had to sign for each and every drink delivery - not necessary at the FPM - where we received one tab at the end when we asked for it. The waiter even chased us into the pool ontime to sign - very bizarre.
Our one good encounter was at the Willow Stream spa - which was lovely - and empty - a nice treat.
Our last night there we ate at Hacienda. The staff their was attentive but gruff. They seemed annoyed by us being there and even though it was only 8:30 they seemed anxious to get rid of us. Clearly the over 60 crowd that dominates this place - at least in February - eats early and we didn't fit the mold.
If you have a choice - pick the Fairmont Pierre Marques - it is less disneylike and more pleasant all around.









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