The first night staying at El Presidente went pretty good...except the AC wouldn't work, so my friends and i were sweating all night. When it finally started to work it was SO loud...sleeping was impossible. The second night wasn't so great, My room actually got broken into while i was laying in my pJs on my bed....When i told the manager at the front desk, he said there was nothing that they could do, and didn't even ask if i wanted my money back. luckily nothing got stolen! The food wasn't amazing, but it wasn't bad. I will say that the hotel is in a GREAT location....with an amazing view. The bell boys were super helpful/delightful. I wouldn't recommend staying here.

Jen

We just arrived home from El Presidente in Acapulco. I will not spend my hard earned money in Mexico any time soon! This resort is terrible! The people at the front desk are rude. The hotel room was gross!! The Time Share is a scam(not unusual for Mexico, Mayan Palace ring any bells). We did not feel safe at all during this trip. We encountered many rude Mexicans who did not seem to want us there. While shopping, a local threw his cigarette at my husband and called him a gringo. I would reccomend to stay away at all costs. In light of the recent shootings in a hotel lobby I cannot reccomend this resort or Acapulco.

I crashed at El Presidente because February 5th is holiday in Mexico and all the recognized hotels were full these are my Pros and Cons.

Pros
-Excellent service, clerks, bellboys and valets were very kind.
-Great location and view.
-Clean, no cockroaches at all (just joking).

Cons
- Expensive 200 USD rate.
- Just one elevator working, journey room-beach/lobby can take up to 10 minutes!
- Horrible food just ate breakfast and had enough of it.
- Room furniture is old and its covered with wall paint.
- Bathroom tiling, tub and toilet are old and look dirty, no matter how much you scrub it dirt simply stays there.
- Parking system is tortuous; 30 minutes wait your car.
- Pool is crowded all the time and loud music is played all afternoon.


Overall these is not a good place to stay save your money and stay at Fiesta Inn, and don’t be fooled some pages rate these place as a 5 star, but it’s really a 2 star.

The worst hotel ever. I had a reservation showed them a printout with all the confirmation #s. They told me they that they no idea offered me a downgrade for more money and I had to pay cash. The room was already paid for but I had to take the downgrade and pay cash because it was a holiday weekend and I had no choice. The hotel is a scam. I am now trying to get my money back through my bank. DO NOT STAY THERE. The people at the front desk , Martha and her supervisor, Guillermo are the rudest thieves you'll ever meet.