We stayed at the hotel April 9th - 12. The room was nice, very clean and the view was breathtaking (Specially at night). The bathroom is small and the door in the middle makes it hard to use for 3 people (I traveled with my husband and my daughter). There is not a mini bar or a coffee maker in the room.

The bufetts were very limited but the food was ok. Surprisingly the coffee was very good. We couldn't go to the Italian restaurant because we were told that they only accepted 6 year old children (our daugther is 3), but when we passed by at night we saw little children at the tables. We were on vacation and we didn't want to argue, but it was unfair.

The ride on the trams was fun, but a little bit slow. The trams worked ok the whole time we were there and they are air conditioned.

Both pools are fine, with lots of shady places, but the middle one is better, not so noisy. There is a bar in the middle section, but you have to get out of the pool to get your drinks.

The beach is very small and the sand is coarse. We went there on the first day, took a look and never went back.

What I did not like was the lack of service. The waiters were not rude, but they weren't nice either. It was hard even to get a smile from them.

Overall, it was fine, for the price we paid. We would maybe go back.

After reading several of the reviews we decided to vacation at this hotel. We wanted just to kick back and relax and cut back on vacation spending this year!
The hotel was clean and staff friendly and helpful. We had beautiful views and good food. Most of the servers and bar tenders were prompt and professional. We especially enjoyed choosing fresh fish and the style of preparation daily for our luncheon meal!
We stayed 5 nights which is enough at any all-inclusive in our opinion.
Agreed, there isn't much to do in the evening but we did go into the city by cab a couple of times!
Overall a good break with a ton of sunshine!

After reading some of the other reviews I was concerned with my hotel choice for my vacation. I was more than pleased with my decision to stay at the Park Royal. The rooms and facilities were immaculate and beautiful. The people were very nice and accommodating. I had a massage in the spa, CHEAP and FABULOUS!!!! The food was good and the beer was plentiful. My boy friend and I were looking for a relaxing getaway and we found it. Also, Senor Frog's is directly across the street!!

This was my third trip to Acapulco, and our first stay out of the downtown or "hotel" zone. Check in was quick and courteous, and although we were a little early, we were in on room about 1/2 hour prior to check-in time, which we really appreciated. We had arrived from the East Coast, and were quite tired after our 14 hour drive and flight. The lobby bar features a wonderful view of Acapulco Bay, and we enjoyed the view and numerous Margaritas while waiting.
We were soon led to our room. The hotel itself is connected through a series of buildings, elevators, and a tram car, so getting one's bearings is somewhat difficult for the first day or so. At least three times during the week one of the two tram cars was not working, and when they did work we were stuck on three different occasions with doors that would not open. The room itself was pretty small, but servicable. TV atop a small bureau with a small closet. Bathroom was clean, but so-so. If we had packed more clothes, storage would have been a problem. We did have a nice balcony, with somewhat of a Bay view.
We were late for diner reservations, so our first night we ate at the Bahia buffet. It was "Oriental" night." - Thursday. Do yourself a favor. Definetly do not eat there on Thursday night!!! When I figure out what I ate that night, I will edit my review, and let you know! Unfortunately, we compounded this mistake our last night which was also Thursday, but I managed to survive both Thursdays OK. The "Oriental" night should be put to sleep.
Fortunately, drinks at the Lobby bar soothed the pain!
Breakfast was served at both the Bahia Buffett daily, and El Pescador, by the pool on weekends. Fresh fruit, coffee, and omelets made to order, with sausage, french toast and pancakes. Cereal also available and juice. Pretty much something for everyone, and quite good. The host and hostess who run the floor at both locations were extremely nice, and as we got to know the wait-staff and bar staff I will say that the service was excellent, and they staff will do their best to accomodate you. It was rather crowded while we were there with several conventions and spring break. Stiff, I cannot say enought for the dining room staff in all locations.
After breakfast, the Animation staff kept the pool crowd lively with volleyball, water aerobics, beach volleyball, and later in the day "tequilla" volleyball, which involves a lot of drinking, and is not for the faint of heart. I had read some reviews that said that the "Spring-Break" kids from the states were a pain, but actually the staff had such a good rapport with all the kids, and were so good at keeping them involved with pool and beach activities, that everyone had a really good time. I can honestly say that I expected the worst, but that this bunch of kids was one of the nicest groups we had ever shared a vacation with. One particular group of engineering students from Michigan Tech U. were especially great, smart, and fun. Let's hear it for the American Kids!
Lunch at El Pescador was a mix of cerviche, fresh grilled fish, fajittas, fruit, shrimp and seafood cocktail, again - something for everything. Not great, but the grilled seafood was excellent (with garlic) and I will copy that technique at home.
Between lunch and dinner, a burger and snack grill keep you going till nighttime.
With reservations, the night restaurant is "Trattoria" which is Italian themed. Fair food, but the view (outside) of Acapulco Bay, and the service were again, excellent. The tomato sauce was a little watery, and being home-grown South Philadelphia Italians, it is hard to beat what we get at home. Nevertheless, for the daily all-inclusive fee, it was fine for the $.
The only problem I had with Park Royal Acapulco was its night time activites. All "Acivities" such as they are were in the lobby bar. Thursday night was music videos on a screen with poor sound (my home system is better)' Friday is "Casino" night with blackjack, and roulette, for fun, with t-shirts to the "Big" winners with the highest bids (Fun, with great staff, but certainly not Vegas) and Saturday is karyoke - which was a mix of Spanish and American singers of varying abilities. Keep the whiskey coming if you want to survive this gala affair! THAT'S IT. Nada for any other night. One night we brought our alarm clock radio to listen to music at the Lobby bar. SO......that means every night you want to go out, get a cap ($5-7 dollars to town each way) and see the real Acapulco. That easily ads significantly to the cost of your all-inclusive. I'm sure even a simple sound system with recorded music for the lobby bar area would have added a lot to the :feel" of the scene, at minimal cost. There is NO night life on premises - be forewarned.
In closing I will mention that the remoteness of the resort, in a way, seemed to foster a communion among the guests. After several days everyone seemed to have made lots of new friends, and we met many great people from Texas, Queens, East Coast, Wisconsin, etc., The location did seem to foster this, with nothing to do at night, I guess you almost have to talk to someone! Sometimes, that can be fun too!!! Watch out for the peacocks - they can get a little randy, and watch for the deer at night near the Trattoria Restaurant, and say Hi to the Parrot, while you're there. Great staff; fair food; fun pool; no beach; no night life.