The good: nice room (studio suite--well designed, clean, light, comfortable, plenty of storage), great location, excellent restaurant.
The mediocre: bathroom (some nice design touches, but overall more 3 star than 4 star), housekeeping (infrequent and not helpful), the service at the restaurant (then again, pretty normal for Montreal--nice enough, but desperately inefficient), the breakfast buffet (don't like them anyway, so maybe I'm biased).
The bad: the reception staff, with one exception (sorry don't remember his name), otherwise ranging from rude to ineffective to, well, painfully slow (and unfortunately, all requests, from restaurant reservations to housekeeping, etc, go through reception).
The worst: reservation had been mysteriously canceled and only major aggressiveness and string-pulling secured a room.







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Check in / front desk
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